Experienced Afterhours Customer Care Representative & Account Manager – Excel Skills Required

At arenaflex, we're on a mission to revolutionize the electrical industry with innovative solutions and exceptional customer service. As a leading provider of facility lighting, electrical, and energy services, we're seeking a highly skilled and dedicated Afterhours Customer Care Representative & Account Manager to join our team. If you're passionate about delivering top-notch customer experiences and possess a strong background in customer care, we want to hear from you!

About arenaflex

arenaflex is a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations.

Job Summary

As an Afterhours Customer Care Representative & Account Manager at arenaflex, you will be responsible for providing exceptional customer service and support to internal and external customers. This role requires a strong background in customer care, excellent communication skills, and proficiency in Excel and Microsoft Office. You will be working in a fast-paced environment, handling incoming and outgoing phone calls, processing customer service requests, and updating customer portals. If you're a detail-oriented and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Handle incoming and outgoing phone calls from customers, responding to their inquiries and resolving issues in a timely and professional manner

• Process customer service requests, including updating customer portals and notifying customers of service dates
• Work closely with arenaflex Service Coordinators to ensure seamless communication and coordination with customers
• Upload documentation to customer portals and accounting/work order system
• Perform data entry tasks to ensure accurate and up-to-date customer information
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
• Develop and maintain strong relationships with customers, providing exceptional service and support to ensure customer loyalty and retention

Qualifications

* 3+ years of experience in customer care, preferably in a similar industry

• Strong working knowledge of Excel and Microsoft Office, with the ability to create and manage spreadsheets, reports, and other documents
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, handling multiple phone calls and customer requests in a timely and professional manner
• Strong problem-solving skills, with the ability to analyze and resolve customer issues in a fair and efficient manner

Preferred Qualifications

* Experience working in a similar industry, such as electrical or energy services

• Knowledge of customer relationship management (CRM) software and other customer service tools
• Certification in customer service or a related field
• Experience working in a team environment, with a focus on collaboration and customer satisfaction

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Detail-oriented and organized, with a focus on accuracy and attention to detail
• Strong customer service skills, with a focus on delivering exceptional service and support
• Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Afterhours Customer Care Representative & Account Manager, you'll have access to:

• In-house training and development programs, designed to help you improve your skills and knowledge
• Opportunities for career advancement, with a focus on promoting from within
• Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction
• Recognition and rewards for outstanding performance and contributions to the company

Work Environment and Company Culture

arenaflex is a dynamic and growing organization, with a focus on innovation, excellence, and customer satisfaction. Our work environment is collaborative and fast-paced, with a focus on teamwork and customer satisfaction. As an Afterhours Customer Care Representative & Account Manager, you'll have the opportunity to work with a talented and dedicated team, with a focus on delivering exceptional customer service and support.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly pay, with opportunities for growth and advancement
• Medical, dental, and vision benefits
• Life insurance benefit
• Paid holidays and vacation time
• 401K match
• Sign-on and referral bonuses after 90 days

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume or work history to [insert contact information]. We're an equal opportunity employer, committed to diversity and inclusion in the workplace.

Join our team and be a part of our enduring legacy of success in the electrical industry!

Apply for this job