Experienced Associate Customer Experience Agent – Niche Insurance Support

At arenaflex, we're not like other insurance companies. From our specialty products to our business model, our culture to our results – we're different. Different is who we are, and how we work, interact, deliver, and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical, and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

About arenaflex

arenaflex is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar – a testament to our culture and validation of our reputation as an excellent underwriting company. We're a specialty insurance company that helps customers navigate the world of insurance and risk. For more than a half century, we've been helping people and companies safeguard their assets through our innovative portfolio of property and casualty coverages and surety products.

Job Summary

We're seeking an Experienced Associate Customer Experience Agent to join our team. As a key member of our customer support team, you will provide front-line operational and customer support, assisting with general inquiries, providing product knowledge, and ensuring insurance policy alignment with customer needs. If you're passionate about delivering exceptional customer experiences and have a strong understanding of niche insurance products, we encourage you to apply.

Key Responsibilities

- Provide basic operational and customer support to administrators, agents, brokers, and policyholders. - Effectively communicate via telephone, chat, or email with various internal or external channels. - In response to basic inquiries, research and develop the appropriate answer based on customer channel. - Effectively communicate with the arenaflex team to ensure proper handling of operational and customer inquiries. - Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - In response to inquiries from customers, prepare quotes and bind coverage for arenaflex insurance products, ensuring alignment with the customer's needs. - Assist with other duties as needed.

Education & Experience

- Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment. - 0+ years of related experience for consideration [OR] equivalent level of education and experience. - Knowledge, Skills, & Competencies: - Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels. - Personal and/or commercial P&C insurance knowledge preferred. - Ability to provide excellent customer service support in a timely and friendly manner. - Detail-oriented with good organizational skills. - Ability to follow procedures as outlined by management. - Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment. - Ability to perform quality work while meeting processing deadlines. - Experience supporting niche insurance products preferred.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at arenaflex. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. - Base Pay Range: $19.23 - $25.59

Total Rewards

At arenaflex, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits, and perks that come with being an arenaflex employee. - Financial Incentives: - Annual bonus plans - Employee stock ownership plan (ESOP) - 401(k) — automatic 3% company contribution - Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) - Work & Life: - Paid time off (PTO) and holidays - Paid volunteer time off (VTO) to support our communities - Parental and family care leave - Flexible & hybrid work arrangements - Fitness center discounts and free virtual fitness platform - Employee assistance program - Health & Wellness: - Comprehensive medical, dental, and vision benefits - Flexible spending and health savings accounts - 2x base salary for group life and AD&D insurance - Voluntary life, critical illness, & accident insurance for purchase - Short-term and long-term disability benefits

Personal & Professional Growth

arenaflex encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. arenaflex fosters a true learning culture and encourages professional growth through insurance courses, in-house training, and other educational programs. arenaflex covers the cost for most programs, and employees typically earn a bonus upon successful completion of approved courses and certifications. - Training & certification opportunities - Tuition reimbursement - Education bonuses

Diversity & Inclusion

Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support and participate in initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

What Makes arenaflex Different

arenaflex is a specialty insurance company that helps customers navigate the world of insurance and risk. For more than a half century, we've been helping people and companies safeguard their assets through our innovative portfolio of property and casualty coverages and surety products. We're not what you'd expect from a typical insurance company. From our products to our business model, our culture to our results – we're different. Our remarkable people. Our people are among the smartest and most knowledgeable in the business. They are experts at building relationships that last with our brokers and customers by providing outstanding service and creating ideal coverages with competitive premiums.

Join arenaflex Today

If you're passionate about delivering exceptional customer experiences and have a strong understanding of niche insurance products, we encourage you to apply. At arenaflex, we're committed to creating a different and better insurance experience for our customers. Join our team and be a part of something special. Apply Job! Apply for this job