Senior Specialist Shared Services- Clinical Payroll Customer Services

Join arenaflex, a leading national medical group focused on delivering high-quality care to patients when and where they need it most, as a Senior Specialist Shared Services- Clinical Payroll Customer Services. This is a full remote opportunity that offers a unique chance to make a meaningful impact in the healthcare industry while enjoying a flexible work environment.

About arenaflex

arenaflex is a clinician-led organization that is changing the face of healthcare by delivering high-quality care that puts the patient first. Our core values drive continual advancement and ingenuity across the enterprise:

• Be Curious: Embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback.
• Instill Trust: Have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other.
• Pursue Extraordinary: Challenge the status quo, champion change, innovate and constantly aim higher.
• Care Deeply: Serve patients, partners, communities, and each other with empathy, compassion, and respect.
• Embrace Teamwork: Work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health.
• Inspire Joy: Seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging.

Responsibilities

As a Senior Specialist Shared Services- Clinical Payroll Customer Services, you will provide support for moderate to complex clinical pay-related inquiries. Your responsibilities will include:

• Providing timely and accurate resolution of clinical compensation and moderate to complex pay-related tickets that require research beyond existing guidelines, articles, process maps, and other relevant resources.
• Utilizing a comprehensive knowledge base, including articles, process maps, job aids, and other relevant resources, to perform tasks accurately and efficiently.
• Acquiring and maintaining working knowledge of all clinical compensation and pay-related plans, policies, systems, and processes.
• Researching and performing reviews of compensation or related topics and comparing contract language and arenaflex policy.
• Pulling pay-related data from multiple systems to determine gaps in pay or where compensation was not correctly entered to relay to the appropriate parties; may submit missing hours for payroll processing.
• Preparing and performing initial review from questions to identify errors and necessary solutions; reviewing pay elements, including withholding, benefits deductions, additional compensation elements - RVUs, stipends, shift pay, etc.
• Creating and providing clear and concise summaries for clinicians and other stakeholders.
• Providing outbound phone support when needed for complex issues requiring additional clarification or education.
• Ensuring duplicative tickets are completely reconciled and alerts varying requesters accordingly.
• Assessing escalated inquiries to determine if they could have been resolved at Tier 1; provide feedback and education to the Tier 1 team to help them handle similar cases independently in the future.
• Partnering with other departments to obtain supplemental information, if available.
• Understanding adjacent service teams' support structure and promptly escalating uncommon or complex inquiries to the appropriate contacts.
• Documenting resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows.
• Following internal payroll schedules and other cyclical events to facilitate managing high-volume common issues
• Maintaining relationships with Clinical Compensation and Payroll's Center of Excellence teams to maintain knowledge transfer on processes and other relevant topics.
• Identifying and partnering with the Service Excellence team on opportunities to enhance and expand documentation
• Participating in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Excellent written, oral, presentation, facilitation, and interpersonal communication skills
• Ability to multitask and prioritize workloads.
• Strong problem-solving, critical thinking, organizational, and time management skills
• Strong collaboration and teamwork skills; Communicates and works well in a team environment
• Demonstrates initiative and a personal commitment to producing quality work
• Ability to identify trends and related information.

Education/Experience

* High School Degree or GED required.

• 2 years customer service, administrative, and/or healthcare experience required.

Computer Skills

To perform this job successfully, an individual should have knowledge of:

• Microsoft Office Suite
• Systems and technology that support Oracle and Service Now

Benefits

arenaflex offers a highly competitive salary and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
• Paid Time Off, 9 observed holidays, and paid family leave.
• Opportunities for career growth and professional development.

Work Environment

As a full remote opportunity, you will have the flexibility to work from anywhere while enjoying a collaborative and dynamic work environment. arenaflex is committed to providing a supportive and inclusive workplace that values diversity, equity, and inclusion.

How to Apply

If you are ready to join an exciting, progressive company and have a strong work ethic, apply now! arenaflex uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. arenaflex is an Equal Opportunity Employer.

Job Details

* Job Identification: 741

• Job Category: N-Non Exempt Staff General
• Posting Date: 2024-09-13T22:28:48+00:00
• Job Schedule: Full time
• Locations: United States

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