Experienced Customer Service Advisor – Property and Casualty Insurance

At arenaflex, we're committed to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. As a Customer Service Advisor at arenaflex, you'll play a vital role in providing exceptional service and support to our members regarding property and casualty insurance products. If you're passionate about delivering outstanding customer experiences and have a knack for understanding complex insurance products, we want to hear from you!

Why arenaflex?

At arenaflex, our mission is to be the #1 choice for the military community and their families. We're driven by our core values of honesty, integrity, loyalty, and service, which guide everything we do. Our commitment to our members is unwavering, and we're dedicated to helping them achieve financial security through our comprehensive insurance products and exceptional service.

The Opportunity

As a Customer Service Advisor at arenaflex, you'll embark on a fulfilling career journey that's all about learning and growing. Our comprehensive, fully paid six-month training program is designed to equip you with the knowledge and skills you need to succeed in this role. You'll receive training on our insurance products, as well as guidance on how to navigate our systems and programs. Our in-office development program will help you develop a proactive and independent support style to service our membership.

Key Responsibilities:

* Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members

• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services
• Identify, evaluate, and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services
• Provide detailed issue diagnosis while minimizing member transfers, escalations, and call backs
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
• Maintain required Property & Casualty license and state registrations
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What You'll Need:

* High School Diploma or GED equivalent

• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
• Ability to prioritize and multi-task, while navigating through multiple business applications
• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements

What Sets You Apart:

* 1 year of customer contact experience in a needs-based sales environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
• US military experience through military service or a military spouse/domestic partner

Compensation and Benefits:

* The hiring range for this position is: $45,010 - $47,010

• Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
• Benefits: arenaflex offers best-in-class benefits to support your physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Work Environment and Culture:

* Our New Tampa office is a dynamic and supportive environment where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.

• We're committed to creating a culture that's inclusive, diverse, and respectful, where everyone feels valued and empowered to contribute their best work.

Career Growth Opportunities:

* arenaflex is committed to helping you grow and develop your career. Our comprehensive training program and in-office development program will equip you with the skills and knowledge you need to succeed in this role.

• As you progress in your career, you'll have opportunities to take on new challenges and responsibilities, and to develop your skills in areas such as leadership, sales, and customer service.

How to Apply:

If you're passionate about delivering exceptional customer service and have a knack for understanding complex insurance products, we want to hear from you! Please submit your application today, and join our team of dedicated professionals who are committed to empowering our members to achieve financial security.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords:

customer service, insurance advisor, customer support, insurance products, financial security, property and casualty, call center, arenaflex, members, military community Apply for this job