Experienced Customer Experience Banker Float - Strip District

Join arenaflex, a forward-thinking financial institution dedicated to revolutionizing the banking experience, as a Customer Experience Banker Float in our Strip District location. As a key member of our Branch Resource Team, you will play a vital role in delivering exceptional customer service, building strong relationships, and driving business growth. If you're passionate about helping people achieve their financial goals and possess a strong customer-centric mindset, we encourage you to apply for this exciting opportunity.

About arenaflex

At arenaflex, we're committed to making a positive impact on our customers' lives. Our team of dedicated professionals is passionate about providing personalized service, innovative solutions, and a welcoming environment that makes our customers feel valued and supported. We're proud to be a leader in the financial industry, and we're looking for talented individuals like you to join our team and help us continue to grow and thrive.

Job Summary

As a Customer Experience Banker Float, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and driving business growth through proactive sales and customer service activities. You will work closely with our Branch Resource Team to support a defined group of branches in our Branch Network presentation. Your primary focus will be on retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services.

Key Responsibilities

* Engage in proactive sales and customer service activities, including teller transactions

• Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services
• Serve in a concierge role by servicing walk-in customers
• Process customer transactions accurately and efficiently and balance daily while providing exemplary customer service
• Effectively resolve customer issues
• Strong comfort level with technology and educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money
• Proficient in consumer deposit products and consumer lending
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines
• Adhere to all operational, security, risk, and regulatory-related policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication, and engage in proactive sales and customer service activities, including teller transactions

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree

• 1 year of banking experience
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Preferred Qualifications

* Strong sales and customer service skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Strong customer service skills

• Proactive sales and customer service skills
• Ability to work in a team environment
• Strong communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to adapt to changing situations
• Strong cash handling skills
• Comfort with technology such as mobile services and online banking services

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Formal training programs and workshops
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and building strong relationships with our customers. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary
• Bonus structure
• Comprehensive benefits package
• Paid time off and holidays
• Retirement savings plan
• Employee recognition and reward programs

How to Apply

If you're passionate about delivering exceptional customer service and building strong relationships with our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex does not accept solicitation from third-party recruiters for any position.

Agency Statement

arenaflex does not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Apply for this job