Customer Experience Banker (Float) - Robbinsdale, MN

Join arenaflex, a forward-thinking financial institution dedicated to empowering individuals and communities to achieve their financial goals. As a Customer Experience Banker (Float) at arenaflex, you will be part of a dynamic team that prioritizes customer satisfaction, innovation, and collaboration. This role offers a unique opportunity to work in a fast-paced environment, develop your skills, and make a meaningful impact on people's lives.

About arenaflex

At arenaflex, we're committed to redefining the banking experience. Our team is passionate about creating a culture that values diversity, inclusion, and employee well-being. We believe in empowering our colleagues to grow professionally and personally, and we're dedicated to making a positive impact in the communities we serve.

Job Summary

As a Customer Experience Banker (Float), you will be part of the Branch Resource Team, supporting a defined group of branches in arenaflex's Branch Network. You will engage in proactive sales and customer service activities, including teller transactions, and be responsible for retaining and growing consumer and business customer relationships. You will work closely with colleagues to provide exceptional customer service, resolve issues, and educate customers on bank products, services, and technology.

Key Responsibilities

* Engage in proactive sales and customer service activities, including teller transactions

• Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services
• Serve in a concierge role by servicing walk-in customers, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service
• Effectively resolve customer issues and provide education on bank products, services, and technology
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines
• Adhere to all operational, security, risk, and regulatory related policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, investments, business banking, communication, and presentation

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services
• 1 year of banking experience

Preferred Qualifications

* Proven track record of success in sales and customer service

• Experience with consumer deposit products
• Strong communication and presentation skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficiency in Microsoft Office and banking software
• Strong attention to detail and accuracy
• Ability to work in a dynamic environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development through training and mentorship programs

• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities to participate in community outreach and volunteer programs

Work Environment and Company Culture

* arenaflex is a tobacco-free workplace

• arenaflex is an equal opportunity and affirmative action employer
• arenaflex is committed to providing a safe and inclusive work environment
• arenaflex offers a comprehensive benefits package, including health insurance, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO)

Compensation and Perks

* Competitive hourly rate: $21-22

• Comprehensive benefits package
• Paid time off (PTO) and paid holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Reasonable Accommodations

arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [[email protected]](mailto:[email protected]).

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