Experienced Customer Experience Banker Float – Branch Resource Team Member – Aliquippa
At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker Float – Branch Resource Team Member, you'll play a vital role in helping us achieve this goal. You'll be part of a dynamic team that's dedicated to delivering top-notch service, building strong relationships, and driving business growth.
About arenaflex
arenaflex is a leading financial institution that's passionate about making a positive impact on our customers' lives. We're a company that values innovation, collaboration, and community involvement. Our team members are the heart of our organization, and we're committed to providing them with the tools, training, and support they need to succeed.
Job Summary
As a Customer Experience Banker Float – Branch Resource Team Member, you'll be responsible for providing exceptional customer service, building strong relationships, and driving business growth. You'll work closely with our customers to understand their financial goals and needs, and provide personalized recommendations to help them achieve their objectives. You'll also be responsible for processing customer transactions accurately and efficiently, and resolving any issues that may arise.
Key Responsibilities
* Engage in proactive sales and customer service activities, including teller transactions
- Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs, and recommending appropriate deposit, loan, and other banking products and services
- Serve in a concierge role by servicing walk-in customers, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service
- Effectively resolve customer issues and provide personalized solutions to meet their needs
- Strong comfort level with technology, including mobile services and online banking services, and educate customers on how to optimize their use of bank technology
- Proficient in consumer deposit products and proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines
- Adhere to all operational, security, risk, and regulatory related policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, investments, business banking, communication, and presentation
Essential Qualifications
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree preferred
- 1 year of banking experience preferred
- Cash handling skills
- Comfort with technology, including mobile services and online banking services
Preferred Qualifications
* 2+ years of banking experience
- Proven track record of success in sales and customer service
- Strong knowledge of consumer deposit products and services
- Experience working in a fast-paced, dynamic environment
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a team environment and build strong relationships with colleagues and customers
- Strong sales and customer service skills
- Proficient in Microsoft Office and other banking software applications
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program that includes onboarding, product training, and ongoing professional development
- Opportunities for advancement and career growth within the company
- Collaborative and dynamic work environment that encourages innovation and creativity
- Access to cutting-edge technology and tools to help you succeed in your role
- Recognition and rewards for outstanding performance and contributions to the company
Work Environment and Company Culture
* arenaflex is a tobacco-free workplace
- We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Our company culture is built on a foundation of teamwork, innovation, and community involvement
- We're committed to providing a safe and inclusive work environment that values diversity and promotes equal opportunities for all
Compensation, Perks, and Benefits
* Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Paid mileage and travel expenses
- Guaranteed incentives and limited drive times
- Opportunities for advancement and career growth within the company
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Reasonable Accommodations
arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [[email protected]](mailto:[email protected]). Apply for this job