Experienced Customer Care Tax Expert - Payroll Specialist

Join arenaflex, a leading restaurant platform company, in revolutionizing the customer experience and driving innovation in the payroll tax industry.

Location:

Remote

Hourly Rate:

$25.96

About arenaflex:

arenaflex is a pioneering restaurant platform company that empowers restaurants to adapt, take control, and focus on what they do best: building the businesses they love. Our mission is to transform the restaurant industry by providing cutting-edge technology, innovative solutions, and exceptional customer support. We are committed to creating a culture of inclusivity, diversity, and equity, where every employee feels valued, empowered, and inspired to succeed.

About the Role:

We are seeking an experienced Customer Care Tax Expert - Payroll Specialist to join our Customer Care Tax team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving complex payroll tax issues, and driving process improvements to enhance our customers' payroll tax experience. If you are a customer-centric professional with a passion for payroll taxes and a drive to innovate, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Research and resolve payroll tax issues raised by internal stakeholders and customers in a timely and efficient manner

• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails, providing a customer-first experience
• Collaborate with internal operations teams and tax agencies to obtain accurate payroll tax account information, ensuring accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

Do You Have the Right Ingredients?

* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience

• 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
• Success operating independently and navigating competing priorities in a constantly changing environment
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

Special Sauce (Non-essential Skills/Nice to Haves):

* MasterTax Experience

• FPC or CPP certification
• Associates or Bachelor's Degree

Our Spread of Total Rewards:

We strive to provide competitive compensation and benefits programs that attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our team members' changing needs. Learn more about our benefits at [arenaflex benefits website].

We Are arenaflex:

Diversity, Equity, and Inclusion are baked into our recipe for success. At arenaflex, our employees are our secret ingredient. When they are empowered to succeed, arenaflex succeeds. We believe that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we achieve our goals.

Bready to Make a Change? Apply Today!

arenaflex is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. Apply Job! Apply for this job