Experienced Customer Care Specialist, FinOps – Delivering Exceptional Financial Services Experience (Remote Eligible)

At arenaflex, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a leading cloud-based platform for work execution, we're committed to delivering a better way to deliver work. Our team is passionate about providing exceptional customer experiences, and we're looking for a talented Customer Care Specialist to join our FinOps team. About arenaflex arenaflex was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're a leading provider of cloud-based solutions that help organizations streamline their work execution processes. Our platform is used by millions of people worldwide, and we're proud to be a trusted partner for businesses of all sizes. Job Summary As a Customer Care Specialist on our FinOps team, you'll be the first point of contact for customers with financial-related inquiries. You'll be responsible for providing exceptional customer service, resolving issues, and ensuring that our customers have a positive experience with arenaflex. This is a remote-eligible position, and you'll have the flexibility to work from anywhere in the United States. Key Responsibilities * Research, respond to, and resolve inquiries from customers within 48 hours of receiving the inquiry, prioritizing based on customer impact * Answer customer payment and invoice questions * Assist customers with desired changes to their account * Assist arenaflex employees with questions and problems * Provide a great arenaflex customer experience * Resolve difficult or complicated challenges diplomatically to best assist the customer and arenaflex * Quality of work to include timeliness, completeness, and accuracy * Other tasks as assigned What We're Looking For * High School Diploma/GED required * Experience with Service Ticket/Case systems * Experience with ERP systems * Experience with Data Entry * 1+ years of Customer Service experience * Excellent verbal and telephone skills * Type 50+ words per minute with high accuracy * Regular and predictable attendance is a function of the job Perks & Benefits * HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees * Equity - Restricted Stock Units (RSUs) with all offers * Lucrative Employee Stock Purchase Program (15% discount) * 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) * Monthly stipend to support your work and productivity * Flexible Time Away Program, plus Incidental Sick Leave * Up to 24 weeks of Parental Leave * Personal paid Volunteer Day to support our community * Opportunities for professional growth and development including access to LinkedIn Learning online courses * Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account * Teleworking options from any registered location in the U.S. (role specific) Why Join arenaflex? * We're an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees * We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia * We strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers * We're looking for people who are driven, authentic, supportive, effective, and honest * You're encouraged to apply even if your experience doesn't precisely match our job description - if your career path has been nontraditional, that will set you apart * At arenaflex, we welcome diverse perspectives and people who aren't afraid to be innovative - join us! How to Apply If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, we want to hear from you! Apply now to become a part of our FinOps team at arenaflex. ```html

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