Experienced Customer Care Representative – Full Remote Opportunity at arenaflex
Join arenaflex's Dynamic Team and Revolutionize the Hearing Healthcare Industry
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and have a knack for building strong relationships with clients? Look no further! arenaflex, a leading innovator in hearing healthcare, is seeking an experienced Customer Care Representative to join our team. As a key member of our remote team, you will play a vital role in helping people enjoy the delight of hearing by providing top-notch customer care and support.
About arenaflex
arenaflex is a subsidiary of Sonova, a global leader in hearing healthcare. With over 400 locations across the US, our team of healthcare experts is dedicated to providing innovative hearing solutions to our patients, empowering them to live life without limitations. Our mission is to make a positive impact on people's lives, and we're looking for like-minded individuals to join our team.
Job Summary
As a Customer Care Representative at arenaflex, you will be responsible for delivering exceptional customer service through outbound calls, scheduling patient appointments, and maintaining accurate records using our customer management software. You will work closely with our patient-facing clinical staff and hearing care professionals to provide seamless support to our clients. If you're a motivated and goal-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
* Make 130-150 outbound calls daily to warm and new potential leads, using a call script to schedule patient appointments
- Collect, record, and accurately maintain pertinent consumer information using our Customer Relationship Management (CRM) system
- Answer return inbound calls as needed after initial outbound contact
- Maintain quality service by following organizational standard operating procedures
- Meet and exceed daily, weekly, and monthly appointment (conversion) quotas
- Take inbound call overflow as needed to maintain overall Contact Center client service levels
- Learn and understand basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by arenaflex
- Collaborate with Patient-Facing Clinical staff and hearing care professionals
- Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
- Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
- Other duties as assigned
Requirements
* 6 months call center experience or equivalent role
- Comfortable with fast-paced inbound and outbound calls (130-150 per day)
- A dedicated (quiet) work-from-home environment
- Must provide your own WiFi
- High School diploma or equivalent required
- 6+ months established inside sales and Call Center experience
- Target driven and goal-oriented
- Excellent interpersonal communication skills
- Ability to manage time effectively while multitasking in a fast-paced environment
- Effectively manage objection and rejection
- Professional telephone etiquette skills
- Highly motivated with a willingness to be coached
- Strong problem-solving and organizational skills
- Intermediate MS Word and Excel working knowledge
- Proficient order entry speed
What We Offer
* Competitive hourly rate of $17.00 per hour, with opportunities for individual and team-based bonuses
- Comprehensive benefits package, including:
+ Medical, Dental, Vision Coverage + 401(k) with a Company Match + FREE hearing aids to all employees and discounts for qualified family members + PTO and Holiday Time
- Full-time schedule with 40 hours per week
- Flexible work-from-home environment
- Opportunities for career growth and professional development
Work Environment
* Remote work-from-home environment
- Flexible scheduling to accommodate your needs
- Collaborative and dynamic team environment
- Opportunities for professional growth and development
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job