Experienced Remote Customer Lending Representative – Sales and Customer Service Expert
At arenaflex, we're on a mission to revolutionize the mortgage industry with a digital-first approach that makes home ownership more accessible and less stressful for our customers. As a key member of our sales force, our Customer Lending Representatives are the heartbeat of our organization, providing exceptional customer service and building strong relationships with our consumers. If you're a sales and customer service expert with a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch, we've been at the forefront of the mortgage industry, providing a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, arenaflex is dedicated to serving the communities in which our team lives and works through a variety of local, regional, and national philanthropic efforts.
Job Summary
As a Remote Customer Lending Representative, you'll be the first point of contact for our consumers who are searching for the best product that fits their needs. You'll be responsible for handling high-volume phone calls, providing exceptional customer service, and building strong relationships with our customers. If you're a sales and customer service expert with a passion for helping others, we want to hear from you!
Responsibilities
* Handle 200-300 calls per day on an outbound dialer, providing exceptional customer service and building strong relationships with our customers
- Verify information submitted by the consumer through an online inquiry, ensuring accuracy and completeness
- Identify customer's goals and objectives, providing personalized solutions to meet their needs
- Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation
- Collaborate with our team to resolve customer complaints and issues in a timely and professional manner
- Stay up-to-date on industry trends and developments, ensuring that our customers receive the best possible service and solutions
Requirements
* 2+ years of Customer Service and/or Sales experience required
- 2+ years of outbound Call Center Experience required
- Ability to handle high-volume phone calls and various rebuttals required
- Exceptional verbal, written, and interpersonal communication skills required, Bilingual a plus
- Proficient Computer and Data Entry Skills required
- High School Degree or equivalent required; Bachelor's degree preferred
Why Join arenaflex?
* Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
- Work with other passionate, purposeful, and customer-centric people
- Extensive internal growth and professional development opportunities, including tuition reimbursement
- Comprehensive benefits package, including Medical/Dental/Vision
- Wellness program to support both mental and physical health
- Generous paid time off for both exempt and non-exempt positions
Compensation and Benefits
* Base hourly rate for this role is $17/hour
- Monthly bonus incentive available
- Comprehensive benefits package, including Medical/Dental/Vision
- Wellness program to support both mental and physical health
- Generous paid time off for both exempt and non-exempt positions
What We Offer
* A dynamic and supportive work environment that encourages growth and development
- Opportunities for professional growth and advancement
- Comprehensive benefits package, including Medical/Dental/Vision
- Wellness program to support both mental and physical health
- Generous paid time off for both exempt and non-exempt positions
How to Apply
If you're a sales and customer service expert with a passion for helping others, we want to hear from you! Apply now to join our team of passionate, purposeful, and customer-centric individuals. Apply for this job