Experienced Mortgage Origination Customer Service Representative – FHA Resource Center Support

At arenaflex, we're dedicated to empowering individuals to achieve their full potential in the mortgage industry. As a Mortgage Origination Customer Service Representative, you'll play a vital role in supporting the FHA Resource Center, providing exceptional customer service to clients seeking guidance on FHA mortgage policies and procedures. If you're passionate about delivering top-notch service, staying up-to-date on industry developments, and growing your career in a dynamic environment, we invite you to join our team.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the mortgage industry. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. With a strong presence in Albuquerque, NM, and Indianapolis, IN, we're expanding our team to meet the growing demands of our clients. As a Mortgage Origination Customer Service Representative, you'll be part of a collaborative and supportive team that values your contributions and encourages your growth.

Responsibilities

As a Mortgage Origination Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service to clients through phone, email, and other contact channels, ensuring that their queries are addressed promptly and accurately.
• Utilizing your mortgage industry knowledge to find answers in our comprehensive knowledge database, providing clients with timely and relevant information.
• Following standard operating procedures for various topics, systems, and contact channels, ensuring consistency and quality in our service delivery.
• Documenting all contacts in our database accurately, maintaining up-to-date records of client interactions.
• Staying updated on FHA mortgage processes and procedures, ensuring that your knowledge is current and relevant to our clients' needs.

Requirements

To succeed in this role, you'll need:

• A High School diploma or GED certificate.
• A minimum of 2 years of mortgage origination experience, including roles such as loan originator, loan processor, junior underwriter, or loan officer.
• A minimum of 1 year of contact center or telephone customer service experience.
• The ability to obtain a Public Trust Security clearance, including a credit check and background investigation.

Nice-to-Haves

While not essential, the following skills and qualifications would be beneficial:

• Bilingual (Spanish & English), verbal and written.
• Strong FHA knowledge/background.
• Contact center experience (Omnichannel).

Benefits

As a valued member of our team, you'll enjoy:

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Paid Time Off (PTO) accrued based on arenaflex policy, up to 3 weeks your first year.
• Ten paid holidays per year.
• Ongoing training to promote your success.
• Tuition reimbursement based on arenaflex' policy.
• Discounted arenaflex stock purchase and other Employee Discounts.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to your growth and development. As a Mortgage Origination Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in mortgage origination and customer service.
• Collaborate with experienced professionals in the industry.
• Participate in ongoing training and development programs.
• Take advantage of tuition reimbursement and educational assistance.
• Pursue career advancement opportunities within arenaflex.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and employee satisfaction. Our team is dedicated to delivering exceptional service to our clients, and we're committed to creating a workplace that's inclusive, diverse, and respectful. As a Mortgage Origination Customer Service Representative, you'll be part of a team that's passionate about making a difference in the mortgage industry.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your experience and qualifications.
• Opportunities for bonuses and incentives.
• Comprehensive benefits, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Paid Time Off (PTO) and paid holidays.
• Ongoing training and development programs.
• Tuition reimbursement and educational assistance.
• Discounted arenaflex stock purchase and other Employee Discounts.

How to Apply

If you're passionate about delivering exceptional customer service, staying up-to-date on industry developments, and growing your career in a dynamic environment, we invite you to apply for the Mortgage Origination Customer Service Representative role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job