Experienced Technical Customer Service Manager – Paper Industry Expertise

Are you a seasoned professional with a passion for delivering exceptional customer service and technical expertise in the paper industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a global leader in developing renewable alternatives to fossil-based materials, as our Technical Customer Service Manager. At arenaflex, we're committed to creating a future beyond fossils, and we're looking for talented individuals like you to help us achieve our vision. As a Technical Customer Service Manager, you'll play a critical role in ensuring our printer partners and customers receive world-class technical support, enabling them to get the most out of our innovative products.

About arenaflex

arenaflex is a global leader in the paper industry, driven by a passion for sustainability and innovation. We're committed to creating a future beyond fossils, where our products and services make a positive impact on the environment and society. With a strong presence in North America, Europe, and Asia, we're a dynamic and growing company that offers exciting opportunities for career growth and development.

Your Role

As a Technical Customer Service Manager, you'll be responsible for providing exceptional technical support to our printer partners and customers in the US, Canada, and Mexico. Your expertise will be invaluable in troubleshooting issues, analyzing performance data, and developing solutions that minimize financial damage and impact to arenaflex. You'll also be responsible for:

• Overseeing paper performance for assigned customers and printers
• Providing troubleshooting and analysis to improve the performance of arenaflex paper
• Facilitating the claim process, including negotiations
• Educating end-users on new products, business, and technology
• Actively communicating and collaborating with various partners, including customers, printers, sales, and arenaflex mills
• Providing accurate and timely reporting to customers, printers, sales, and arenaflex mills
• Developing and maintaining relationships with assigned accounts
• Identifying leads and opportunities during discussions with assigned accounts
• Advising arenaflex mills on general market conditions and mill performance
• Leading trial runs, including determination of runs and ensuring runs are accurate and correct
• Collaborating with the TCS team, claims team, and customer service team to improve the process of managing customer complaints and claims processes

Your Qualifications

To succeed in this role, you'll need:

• A relevant commercial or engineering degree and technical understanding of complex products
• Sales skills, product, application, and process knowledge in paper, and experience in the paper industry and market
• Good communication and interpersonal skills
• Commercial acumen and the ability to network effectively
• Familiarity with working in a matrix organization
• Decisiveness and results-oriented approach
• Agility in the face of change

What We Offer

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being of our employees.

We offer

• A meaningful job that makes a positive impact on the environment and society
• A caring community that values teamwork and shared commitment
• Development opportunities that support your career growth and development
• A comprehensive benefit package, including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan
• A flexible and remote work environment that allows you to balance your work and personal life

How to Apply

If you're a motivated and experienced professional with a passion for delivering exceptional customer service and technical expertise in the paper industry, we invite you to apply for this exciting opportunity. Please submit your CV and cover letter via the link below by [Application Deadline]. We look forward to hearing from you! Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Note

This job description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed. Apply for this job