Experienced Customer Care Associate II – Property Damage Claims Resolution

At arenaflex, we're dedicated to providing innovative insurance solutions that meet the evolving needs of our customers. As a Customer Care Associate II, you'll play a vital role in delivering exceptional customer service and resolving property damage claims with ease. If you're passionate about building strong relationships, navigating complex situations, and driving customer satisfaction, we want to hear from you.

About arenaflex

arenaflex is a leading provider of specialty insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, and other niche insurance products. With a rich history dating back to 1939, we've established ourselves as a trusted partner in the insurance industry. Our commitment to innovation, customer satisfaction, and community involvement has earned us numerous awards and recognition, including several inclusivity and diversity awards.

Job Summary

As a Customer Care Associate II, you'll be responsible for handling high-volume inbound calls, providing effective quality customer service, and resolving property damage claims. You'll work closely with borrowers, contractors, and insurance adjusters to ensure timely, accurate, and satisfactory resolutions. Your exceptional communication skills, attention to detail, and ability to navigate complex situations will make you an invaluable asset to our team.

Key Responsibilities

* Meet and exceed arenaflex's Key Performance Indicators (KPIs)

• Build and maintain relationships with leadership and team organizations
• Meet and maintain availability standards, schedule adherence, and attendance guidelines
• Update records and note system as required
• Develop and manage customer relationships and serve as a resource to customers
• Handle inbound telephone calls from borrowers, contractors, and insurance adjusters regarding property damage claims to resolve customer inquiries
• Deliver timely, accurate customer service ensuring the highest level of satisfaction

Education and Experience

* High School Diploma or GED (Preferred)

• 0-2 years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered

Supervisory Responsibilities

* This job does not have supervisory duties

Compensation

* Compensation offered for this role is $17.69 - 23.82 per hour and is based on experience and qualifications

Work Environment and Company Culture

At arenaflex, we believe that great things happen when our people work together. That's why we create an environment that encourages connection, belonging, and growth. Our flexible work environment allows you to thrive in a collaborative and inclusive setting. With a strong commitment to diversity and inclusion, we empower everyone to lead, drive change, and give back where they work and live.

Benefits

* arenaflex is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories

• All qualified applicants will receive consideration for employment regardless of any characteristic protected by law
• Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas
• In the event you need assistance or accommodation in completing your online application, please contact arenaflex main office by phone at (336) 435-2000

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. Our comprehensive training programs, mentorship opportunities, and ongoing education initiatives will help you achieve your career goals. With a focus on innovation, customer satisfaction, and community involvement, you'll have the chance to make a meaningful impact and drive change in the insurance industry.

How to Apply

If you're passionate about delivering exceptional customer service, navigating complex situations, and driving customer satisfaction, we want to hear from you. Apply now to become a part of our dynamic team at arenaflex. Apply for this job