Experienced Customer Engagement Specialist, Education – Driving Growth and Success in Early Education

At arenaflex, we're on a mission to revolutionize the early education landscape by empowering teachers, engaging parents, and supporting small businesses. As a Customer Engagement Specialist, Education, you'll play a pivotal role in helping us achieve this vision by delivering exceptional customer experiences, driving growth, and fostering long-term relationships with our valued clients. If you're passionate about education, technology, and customer success, we invite you to join our dynamic team and embark on an exciting journey that will challenge and reward you in equal measure.

About arenaflex

arenaflex is a leading technology brand in early education, trusted by thousands of educators and millions of families worldwide. Our innovative solutions have transformed the way teachers teach, parents engage, and small businesses operate in the $175 billion early education market. With a fully remote team spanning every time zone in the US, we're a passionate, talented, and customer-focused organization that's committed to creating a more inclusive and equitable education system.

Our Leadership Principles

At arenaflex, we believe that everyone deserves the opportunity to learn and thrive, regardless of their background. Our Leadership Principles guide every decision we make, from how we operate to how we serve our customers. We celebrate diversity in all its forms, recognizing that it's the key to unlocking our team's full potential and delivering exceptional results.

The Role

As a Customer Engagement Specialist, Education, you'll be responsible for driving growth and success in our education department by:

• Conducting sales demos for potential customers, showcasing our products and services in a compelling and informative manner
• Tailoring each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
• Developing and maintaining a deep understanding of our products and how they can benefit different types of customers
• Developing and executing a sales strategy to meet or exceed sales targets
• Building relationships with key decision-makers within schools to understand their needs and priorities
• Presenting our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
• Negotiating pricing and contracts with customers, ensuring that both parties are satisfied with the terms
• Continuously improving our demo process and materials, incorporating feedback from customers and colleagues
• Acting as the "voice of the customer," providing input to Product and Engineering teams as well as to upstream customer teams

Qualifications, Skills, & Abilities

To succeed in this role, you'll need:

• Experience in sales or account management, with a proven track record of hitting or exceeding challenging goals
• Experience in an early childhood education setting, with a deep understanding of the sector's unique challenges and opportunities
• Comfort with a high volume/velocity sales approach, including 30+ calls/day and 5-7 demos a day
• Excellent communication, organizational, time-management, and prioritization skills
• A high level of comfort with ambiguity, as this is one of our newest teams and the role and goals will change over time
• Preferred: Salesforce, basic Excel/Sheets, experience in a startup environment

What We Offer

At arenaflex, we're committed to creating a diverse and inclusive work environment that rewards our employees with:

• A competitive compensation package, including base salary, equity, and benefits
• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend
• An uncapped commission plan, with an overall on-target earnings of $80,000 yearly

Why Join arenaflex?

At arenaflex, we're not just building a company – we're building a movement. We're passionate about creating a more inclusive and equitable education system, and we're committed to making a lasting impact on the lives of millions of children and families worldwide. If you share our vision and values, we invite you to join our dynamic team and embark on an exciting journey that will challenge and reward you in equal measure.

How to Apply

If you're ready to join a team that's changing the face of early education, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant supporting materials. We can't wait to hear from you! Apply for this job