Experienced Aviation Customer Relations Call Center Agent (Hybrid/Part Time) – Denver International Airport in USA

Are you a highly motivated and customer-centric individual looking for a unique opportunity to make a difference in the aviation industry? Do you thrive in fast-paced environments and have a passion for delivering exceptional customer experiences? Look no further! arenaflex, a leading airport operator, is seeking an experienced Aviation Customer Relations Call Center Agent (Hybrid/Part Time) to join our team at the Denver International Airport (DEN) in the USA.

About arenaflex

arenaflex is a world-class airport operator that connects our community globally through flight and business. As the third-busiest airport in the world, DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At arenaflex, we are committed to fostering a diverse, inclusive, and equitable workplace that celebrates individuality and uplifts all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities.

Job Summary

As an Aviation Customer Relations Call Center Agent (Hybrid/Part Time), you will be the face of arenaflex, providing exceptional customer service to passengers, airport staff, and stakeholders. You will work in a fast-paced call center environment, handling customer inquiries, feedback, and concerns via phone, webchat, text, live video, social media, airport paging, and email communications. Your primary goal will be to create a positive and memorable experience for our customers, exceeding their expectations and building loyalty to arenaflex.

Key Responsibilities

* Create cases in the Customer Relations Management (CRM) platform related to customer inquiries, feedback, or concerns

• Act as a liaison between the customer and airport department or agency staff by following up on customer requests or complaints and solving problems related to service issues
• Assist customers via phone, webchat, text, live video, social media, airport paging, and email communications
• Provide accurate information and recommendations to passengers, from airport services and resources to local attractions and amenities
• Serve as a "Brand Ambassador" for arenaflex, anticipating customer needs and exceeding their expectations through professionalism, visibility, approachability, flexibility, reliability, accountability, and exceptional customer service
• Assist with quarterly CRM Knowledge Base review and updates
• Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about Denver International Airport by attending training, airport briefings, and meetings with managers, supervisors, and stakeholders
• Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met
• Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes

Remote Work Expectations

* Must have a quiet workspace, free from distraction

• Responsible for providing own office furniture (desk, chair, lighting, etc.)
• Responsible for providing own Wi-Fi/Internet service, meeting minimum upload/download speeds outlined by arenaflex Business Technologies (minimum connection of 10 megabytes download and 2-megabytes upload per second)
• DEN will provide technology equipment to perform duties, including but not limited to laptop, monitors, keyboard, and mouse
• Participate in virtual and in-person meetings with direct supervisor

About You

We are looking for people who love to lend a helping hand and thrive in exciting environments. A plus is if applicants have experience creating or accessing cases in a Customer Relationship Management (CRM) module as well as strong oral and written communication skills. This person should be outcome-oriented and has demonstrated customer service experience specifically in a call center. This individual will focus on continuous improvement and should have the ability to successfully manage and maintain a wide variety of customer relations cases.

Essential Qualifications

* Three (3) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry

• One (1) year of experience working in a call center environment
• Experience in creating approved responses to corporate social media accounts
• Strong verbal and written communication skills
• One (1) year of professional-level experience with Microsoft Word and Microsoft Excel
• Sprinklr experience a plus
• Experience working remotely

Preferred Qualifications

* Availability to work evenings, weekends, and holidays

• Schedule flexibility, with the ability to work extended hours and shifts as needed
• Experience working in a hybrid or part-time environment

What We Offer

* Competitive hourly rate of $26 per hour

• Opportunity to work in a fast-paced and dynamic environment
• Comprehensive training program to develop your skills and knowledge
• Collaborative and supportive team environment
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching

How to Apply

If you are a motivated and customer-centric individual looking for a unique opportunity to make a difference in the aviation industry, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, through our online portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a diverse, inclusive, and equitable workplace that celebrates individuality and uplifts all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities.

Assessment Requirement

Customer Service Agent: Non-Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click for English or for Spanish.

Apply Now!

Don't miss this opportunity to join our team and make a difference in the aviation industry. Apply now for the Aviation Customer Relations Call Center Agent (Hybrid/Part Time) role at arenaflex! Apply Job! Apply for this job