Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Thrive with arenaflex

Join arenaflex, a forward-thinking company that prioritizes people and client satisfaction in every interaction. As a Health & Benefits Customer Service Representative / Support Specialist, you will play a vital role in helping businesses and individuals navigate the healthcare reimbursement system. If you're passionate about delivering exceptional customer experiences and are eager to grow with a dynamic team, we invite you to apply for this exciting opportunity.

About arenaflex

arenaflex is a people-centric organization that empowers individuals to thrive today, tomorrow, and into retirement. Our mission is to drive results with unwavering commitment to integrity, and we're looking for like-minded professionals to join our community. As a Support Specialist, you'll be part of a team that's dedicated to simplifying the health and wealth journey, relentlessly pursuing better outcomes for all.

Job Summary & Responsibilities

As a Health & Benefits Customer Service Representative / Support Specialist, you will report to the Member Services Supervisor in the CBD Member Services department. This role requires partnering closely with customers to provide valuable insights, education, and direction for online support that meets their needs. Your primary responsibilities will include:

• Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
• Consulting with members to support easy navigation of available online tools, from checking account balances to submitting claims.
• Resolving issues without management intervention to remove barriers for the member.
• Initial call skills after training and may be cross-trained to other skills on a later date.
• Protecting sensitive member information with discretion.
• Engaging with members at all levels, prioritizing effectively to meet member service goals and deadlines.
• Other duties as assigned.

Requirements

This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. You will need to meet the following internet speed requirements:

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Ability to hardwire an ethernet cable to the internet modem/router.

Training Class/Start Date

The training class and start date will be TBD, subject to change due to business needs. Attendance is mandatory during the training period, which is approximately four to five weeks. You will receive paid training, and PTO accrues while in the training period; however, PTO cannot be taken during the training period.

Training Schedule/Shift

The training schedule and shift will be as follows:

• 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)
• Pacific Time: 6 a.m. to 2:30 p.m. and 7:30 a.m. to 4 p.m.
• Mountain Time: 7 a.m. to 3:30 p.m. and 8:30 a.m. to 5 p.m.
• Central Time: 8 a.m. to 4:30 p.m. and 9:30 a.m. to 6 p.m.

Regular Schedule/Shift

The regular schedule and shift will be as follows:

• 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Central Time: 10:30 a.m. to 7 p.m.

Some Saturdays

You may be required to work some Saturdays from 10 a.m. ET to 3 p.m. ET (subject to change due to business needs):

• Pacific Time: 7 a.m. to 12 p.m.
• Mountain Time: 8 a.m. to 1 p.m.
• Central Time: 9 a.m. to 2 p.m.

Preferred Qualifications

* 1-3 years of experience in Customer Service.

• Prior call center experience preferred.
• No degree required.

Skills & Abilities

* Computer knowledge and skills, comfortable learning new systems.

• Able to learn, memorize, and retain information.
• Basic understanding of medical/reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Problem-solving skills.
• Attention to detail and accuracy.
• Analytical skills.

Other Requirements

* Prolonged periods of sitting at a desk and working on a computer.

• Occasionally lift items up to 25 pounds.
• Ability to work overtime.

Compensation & Benefits

* $17.50/hr plus incentive. If you're passionate about delivering exceptional customer experiences and are eager to grow with a dynamic team, we invite you to apply for this exciting opportunity. Join arenaflex and thrive in a people-centric organization that prioritizes client satisfaction and integrity.

How to Apply

To apply for this role, please visit our website at [insert link]. We look forward to reviewing your application and welcoming you to our team.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disability Accommodations

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please notify us in advance.

Confidentiality

arenaflex values the confidentiality of our customers and employees. As a Support Specialist, you will be required to maintain confidentiality and handle sensitive information with discretion.

Security Clearance

arenaflex requires all employees to undergo a background check and obtain security clearance prior to starting work.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Competitive salary and incentives
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Recognition and rewards for outstanding performance

Work-Life Balance

arenaflex values work-life balance and offers flexible scheduling options to support our employees' needs.

Diversity, Equity, and Inclusion

arenaflex is committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We celebrate our differences and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Join arenaflex Today

If you're passionate about delivering exceptional customer experiences and are eager to grow with a dynamic team, we invite you to apply for this exciting opportunity. Join arenaflex and thrive in a people-centric organization that prioritizes client satisfaction and integrity. Apply for this job