Experienced Customer Service Representative – Non-Clinical Support (Days) Indianapolis, IN

Join arenaflex, a leading healthcare organization, as a Temp to Perm Customer Service Representative in our Indianapolis office. As a key member of our team, you will play a vital role in providing exceptional customer service to our members, addressing their concerns, and resolving issues in a timely and professional manner. This is a remote work opportunity with on-site/virtual training, allowing you to work from home after completing your training.

About arenaflex

arenaflex is a dynamic and innovative healthcare organization dedicated to delivering high-quality patient care and exceptional customer service. Our team is passionate about making a difference in the lives of our members and providers, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Answering daily member telephone calls and addressing their concerns in a timely and professional manner
• Directing members to the proper services needed, educating them on available options, and creating linkages to the Medical Management Department for authorization of services
• Assisting providers with eligibility, benefit, and resolution of claims issues
• Finding Provider(s)/Services for members
• Arranging Transportation for members
• Answering billing/claims status questions; resolving claim issues for members
• Assisting with pharmacy issues
• Helping Members access community support services
• Verifying member eligibility
• Quoting benefits
• Assisting with Referrals
• Assisting with member health assessments
• Assisting members with closing gaps in care
• Participating in Departmental Projects, as appropriate
• Coordinating quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts.

Essential Qualifications

To be successful in this role, you will need:

• 1 year of experience in a call center environment
• High School Diploma or equivalent
• Spanish speaking skills (required)
• Bilingual applicants are preferred and eligible for an increase in pay rate
• Ability to work in a fast-paced environment and meet departmental standards
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

* 1+ year of experience in a customer service or healthcare-related field

• Experience with benefits and claims resolution
• Knowledge of healthcare industry and terminology
• Ability to work in a remote environment and maintain productivity

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet departmental standards
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other software applications
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

As a Temp to Perm Customer Service Representative at arenaflex, you will have opportunities to:

• Develop your skills and knowledge in customer service, benefits, and claims resolution
• Work with a dynamic and innovative team that is passionate about making a difference in the lives of our members and providers
• Participate in departmental projects and quality improvement initiatives
• Receive ongoing training and support to help you succeed in your role
• Enjoy a competitive compensation package and benefits, including health insurance, paid time off, and professional development opportunities

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members and providers, and we are dedicated to delivering high-quality patient care and exceptional customer service. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate of $18.00 per hour
• Opportunities for pay increases based on performance and experience
• Comprehensive health insurance package
• Paid time off and holidays
• Professional development opportunities
• A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members and providers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are dedicated to delivering high-quality patient care and exceptional customer service.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job