Experienced Healthcare Customer Service Associate – Part-Time/Remote/Buffalo, NY or Boston, MA

At arenaflex, we're revolutionizing the way healthcare is delivered by extending health-care-management beyond the walls of doctors' offices and into people's homes and their day-to-day lives. Our innovative approach combines AI tools, data collection through connected devices, and real-time access to health coaches to empower individuals with chronic conditions to make smart, daily decisions and build healthy habits. We're seeking a highly skilled and proactive support specialist to join our Brook Health Operations team as a part-time contractor, Healthcare Customer Service Associate.

Job Overview:

As a key player on our team, you will play a critical part in maintaining seamless operations, minimizing patient downtime, and ensuring our services run smoothly. You will assist in the troubleshooting of medical devices and patient-facing app issues, assist in the completion of Return Merchandise Authorizations (RMAs), order device replacements as needed, and potentially assist with patient onboarding. This role has the potential for contract-to-hire and offers a dynamic work experience with team members in multiple time zones.

Responsibilities:

* Provide comprehensive customer and technical support across Brook's products, including patient-provided medical equipment

• Troubleshoot medical devices and patient-facing app issues to minimize downtime and ensure seamless operations
• Assist in the completion of Return Merchandise Authorizations (RMAs) and order device replacements as needed
• Collaborate with internal teams, outside vendors, and support the deployment and return of hardware
• Ensure Brook's equipment is in optimal condition and ready for operational use
• Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference
• Cross-collaborate with Brook's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting
• Other projects as assigned

Requirements:

* A proven track record of providing exceptional customer support in a healthcare setting

• Knowledge of HIPAA regulations to ensure patient confidentiality and the protection of sensitive health information
• Excellent verbal and written communication skills to interact with patients, providers, and team members
• Ability to work as part of a multidisciplinary team in a fast-paced, constantly evolving, digital healthcare environment
• Ability to work independently and as part of a team
• Strong troubleshooting and problem-solving skills that translate into quick and efficient resolutions

Preferred Qualifications:

* Minimum 2 years of experience conducting customer support calls with patients

• Practical experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel
• Exceptional communication and interpersonal skills to effectively assist our patients with technical issues
• Understanding of common medical terminology to communicate effectively with patients and healthcare professionals
• Demonstrated experience working with patients with disabilities, chronic illnesses, and those without technical aptitude
• Strong analytical and problem-solving skills

What arenaflex Offers:

* Competitive hourly wage

• Part-Time Working Hours (You'll be working East Coast Hours within 8-5pm EST)
• An opportunity to make a real impact on the people around you
• A collaborative team of people who live our core values and have your back
• Opportunities for career growth and professional development

Work Environment and Culture:

At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. Our team members are passionate about making a difference in the lives of our patients and are dedicated to delivering exceptional customer service. We're proud of our fast-paced, user-centric, high-expectation, constantly-improving-ourselves culture and are looking for like-minded individuals to join our team.

Compensation:

The pay range for this role is $20 - $25 USD per hour, based on experience, location, and applicable knowledge.

How to Apply:

If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now Apply for this job