Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Join the arenaflex family and embark on a journey of growth, learning, and self-discovery

Are you ready to explore a world of possibilities, both in and out of the workplace? Look no further than arenaflex, where you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you embark on this new adventure, you'll face challenges with ease and confidence, acquiring new skills and propelling your career while having a blast. Come and enhance both your personal and professional life, and get ready to take off!

Why you'll love this role

As a Customer Service Representative with arenaflex, you'll work with clients in a considerate, professional, friendly, and expert manner. You'll be the face of arenaflex, providing exceptional customer service and ensuring that our clients receive the highest level of care and attention.

What you'll do

Here are the key responsibilities of this role:

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers and assist with coordinating traveler hotel facilities, meals, and transportation; coordinate refuel and refresh
• Perform traveler loading, including ticket lift and ticket lift/check
• Operate gate readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
• Operate jetways/bridges for the purpose of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out procedures
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain a schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international records at booths in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on site, including fulfilling any obligatory overtime requirements
• Answer and assist during security and emergency situations
• Provide interfacing traveler door information
• Provide quality customer service in a professional manner and according to arenaflex's policies
• Adhere to organization policies, procedures, and performance guidelines
• Complete task-related stages of training
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/frameworks, including during customer interactions
• Wear uniform as required by organization policy

Sensible accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also perform the following tasks:

* Perform Traveler Activity Control capabilities, including air to ground communication and Peak capabilities

• Help international travelers through customs/migration, including baggage re-check
• Convey tickets, international flight reports, and customs/migration forms

All you'll need for success

Minimum Qualifications

* Education and Prior Work Experience

• Bilingual language skills required in certain areas
• Relevant valid driver's license as required by local authorities
• Must meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport power and US Customs security identification, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
• Must be eligible to work in the U.S.

Preferred Qualifications

* Training and Prior Work Experience

• Working knowledge of Sabre or other Traveler Service System
• Past face-to-face Customer Service experience

What you'll get

Join the arenaflex family and enjoy:

• Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be yourself at arenaflex

From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the arenaflex family and be yourself. Apply Job! Apply for this job