Experienced Bilingual Digital Collections Specialist (Live Chat & Email) – Customer Engagement & Financial Solutions

At arenaflex, we're dedicated to making a positive impact on the planet by providing innovative financing options for those who dream of living a more sustainable lifestyle. Our mission is to build lasting relationships with our valued partners and customers, deliver a tech-enabled financing experience that's simple, fast, and frictionless, and connect billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.

About the Role:

We're seeking an experienced Bilingual Digital Collections Specialist to join our team. As a key member of our customer engagement team, you'll be responsible for responding to borrowers via different digital communication channels, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role requires strong communication skills, a passion for customer service, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

* Communicate with delinquent borrowers via different digital communication channels, including live chat and email

• Find solutions to help bring borrower's loans to a current status, ensuring timely payments and minimizing delinquency
• Process payments for borrowers with past due payments, maintaining accurate records and ensuring compliance with regulatory requirements
• Maintain daily, weekly, and monthly collection and metric goals, working closely with the collections team to achieve targets
• Collaborate with internal stakeholders to resolve complex customer issues and provide exceptional customer service

Essential Qualifications:

* 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion tools

• Excellent written communication skills, with the ability to communicate complex information in a clear and concise manner
• Prior experience with financial products, preferably in a collections or customer service role
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Self-motivated and extremely goal-oriented, with a proven track record of achieving targets and exceeding expectations
• Team Player with a professional demeanor, able to work effectively in a fast-paced environment
• Bilingual in Spanish and English, with the ability to communicate effectively with customers and colleagues in both languages

Preferred Qualifications:

* Experience using live chat to assist customers, with a strong understanding of customer service principles and best practices

• Familiarity with financial regulations and compliance requirements, including the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA)
• Strong analytical and problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions
• Experience working in a remote environment, with a strong understanding of virtual communication tools and platforms

What We Offer:

* Competitive hourly rate of $18.00 per hour

• Opportunities for advancement and career growth, with a focus on developing your skills and expertise
• Comprehensive benefits package, including 401(k), dental insurance, health insurance, life insurance, paid sick time, paid time off, paid training, and vision insurance
• Flexible work schedule, with the option to work from home and maintain a healthy work-life balance
• Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction

Application Instructions:

If you're a motivated and customer-focused individual with a passion for making a positive impact on the planet, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Work Schedule:

The expected working hours for this position are 9:30 AM - 6:00 PM PST, Monday through Friday. If this schedule works for you, please indicate your availability in your application.

Application Questions:

* Do you have recent experience using live chat to assist customers? If so, which platforms have you worked with?

• This bilingual position pays $18.00 per hour. Are you comfortable moving forward with this hourly rate?

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job