Experienced Customer Service Manager – Remote Support for Arenaflex

Are you ready to embark on a journey that combines your passion for delivering exceptional customer experiences with the flexibility of remote work? Look no further than Arenaflex, a leading name in the aviation industry, as we seek an experienced Customer Service Manager to join our team. As a Customer Service Manager at Arenaflex, you will be responsible for driving functional greatness while maintaining a safety-conscious climate that elevates end-to-end exceptional customer care, resulting in representative and client safety and well-being.

About Arenaflex

Arenaflex is a dynamic and innovative company that is revolutionizing the way we experience air travel. With a commitment to safety, customer satisfaction, and employee well-being, we are dedicated to creating a unique and inclusive work environment that fosters growth, collaboration, and creativity. As a member of our team, you will have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer experiences.

Why You'll Love This Job

As a Customer Service Manager at Arenaflex, you will have the opportunity to:

• Drive functional greatness while maintaining a safety-conscious climate that elevates end-to-end exceptional customer care
• Be a safety advocate, searching for and addressing health concerns on a case-by-case basis
• Establish group and individual objectives aligned with departmental and organizational targets
• Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors
• Lay out and advance successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride
• Successfully allocate resources and provide suitable support to empower teams to achieve functional objectives in a safe manner
• Guarantee the continuous health and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety commitments
• Advance effective communication among departments to engage our team in working together to achieve shared objectives
• Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Oversee escalated service issues and be visible to colleagues when issues arise
• Convey key corporate and local information to frontline leaders in a productive and effective way
• Set the expectations and ensure colleagues understand the why behind the focus/criticality
• Capacity to learn and apply association contract rules/regs in everyday communications with frontline colleagues and local association leaders

Favored Capabilities and Qualifications

* Instruction and earlier professional training

• Past airport customer service experience
• 3 years experience leading others
• Knowledge of organizational policies and procedures and functional automation applications
• Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work space
• Ability to effectively listen - concentrating on what others are talking about, carving out time to understand the points being made, posing questions as fitting
• Decisive ability to reason - utilizing rationale and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take remedial action
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding functional circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours when there are functional needs
• Ability to work rotating shifts including weekends, holidays, and days-off

What You'll Get

As a valued member of our team, you will enjoy a comprehensive benefits package that includes:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the Arenaflex Team

From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at Arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the Arenaflex team and be yourself. Apply Job! Apply for this job