Experienced Bilingual Customer Service Representative - 1 Year Contract (Remote)

Join arenaflex's Global Team and Empower Makers, Doers, and Everyday Heroes

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's global team as a Bilingual Customer Service Representative. As a key member of our dedicated team based in Canada, you will play a vital role in maintaining high levels of service to both customers and account executives, while also contributing to the growth and success of our organization.

About arenaflex

arenaflex is a global leader in the industry, with a rich history dating back to 1843. We are proud to be the world's largest tool company, with a diverse portfolio of iconic brands, including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and Black + Decker. Our commitment to innovation, quality, and customer satisfaction has earned us numerous awards and recognition, including Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022), and Canada's Best Diverse Employers (2020, 2021 & 2022).

What You'll Get to Do

As a Bilingual Customer Service Representative, you will be responsible for:

• Processing transactions and various inquiries using Outlook, SAP, and Esker
• Receiving distributor calls as well as some end-user calls
• Providing reliable information to both internal and external customers
• Working with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

Who You Are

To succeed in this role, you will need:

• A college or university diploma/degree
• Bilingual (French/English) language skills, both written and spoken (a strong asset)
• The ability to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• Strong keyboard and data entry skills (min 30 wpm)
• Excellent communication skills (oral and written) with sales personnel and distributors in a professional and courteous manner
• A team player mentality, with the ability to work with a large team
• Dependability, decision-making, and follow-through on team tasks, with a willingness to help all other associates with little or no supervision
• The ability to rapidly assimilate marketing programs, product knowledge, and all other company policies and procedures

What's More

As a member of arenaflex's global team, you'll enjoy:

• A competitive salary, plus entitlements and benefits unique to your country of hire
• Career opportunities: with multiple career paths available, you'll have the chance to grow and develop your skills along the way
• Learning & Development: access to state-of-the-art learning resources, including our Lean Academy and online university
• A diverse & inclusive culture: we pride ourselves on being an awesome place to work, where differences are respected and celebrated
• A purpose-driven company: you'll help us continue to make positive changes in the local communities where we work and live, as well as in the broader world through volunteerism, giving back, and sustainable business practices

Why Join arenaflex?

At arenaflex, we believe that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse, and inclusive organization. We strive to hire employees who will work respectfully and constructively with differences across the organizational hierarchy, in actualizing arenaflex's priorities, goals, and principles of equity and inclusivity.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic, fast-paced environment where you can grow and develop your skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse candidates and are committed to hiring employees based on their merit, skills, and qualifications.

Accommodation

If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check, which may include a criminal background, credit, and drivers abstract check.

Join arenaflex's Global Team Today!

Don't miss this opportunity to join a global leader in the industry and empower makers, doers, and everyday heroes around the world. Apply now to become a part of arenaflex's dynamic team and take your career to new heights! Apply for this job