Experienced Marketing Assistant/Customer Service Representative – Community Outreach and Engagement
At arenaflex, we're more than just a company – we're a community-driven organization dedicated to making a lasting impact in the lives of our customers. As a Marketing Assistant/Customer Service Representative, you'll play a vital role in supporting our local marketing efforts and providing exceptional customer service to our prospective customers. If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at arenaflex.
About Us
arenaflex is a leading organization in the industry, committed to promoting water safety and a lifelong love of the water. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. As a result, we invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second.
Key Responsibilities
As a Marketing Assistant/Customer Service Representative, you'll be responsible for supporting our local marketing efforts and providing exceptional customer service to our prospective customers. Your key responsibilities will include:
- Assisting with the development and implementation of the school's marketing strategies and campaigns
- Creating social media content with photos, videos, and printed materials, and boosting and managing the school's social media accounts in Facebook, Instagram, WhatsApp groups, NextDoor App, and other platforms
- Assisting with the distribution of marketing materials such as brochures, flyers, and email newsletters
- Gathering and analyzing customer data and feedback to help inform marketing decisions
- Fostering and growing community relationships with school PTOs, mom's groups, Chamber of Commerce, and other related groups and institutions
- Participating in local community events and outreach initiatives to promote the swim school
- Assisting with the registration and enrollment process for swim lessons
- Maintaining detailed records of prospective customer interactions and following up as needed
- Providing exceptional customer service to ensure a positive experience for all prospective customers
Qualifications
To be successful in this role, you'll need:
- 1-2 years of experience in a customer service or marketing role
- Strong communication and interpersonal skills, with the ability to interact with people of all ages
- Proficient in using social media platforms and basic graphic design tools
- Excellent organizational and time management skills
Skills and Competencies
To excel in this role, you'll need to possess:
- Excellent verbal communication skills
- Social media technical savvy
- Outgoing and customer-service-oriented
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to analyze customer data and feedback to inform marketing decisions
Career Growth Opportunities and Learning Benefits
As a Marketing Assistant/Customer Service Representative at arenaflex, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. You'll receive:
- Specialized training in our advanced and unique British Swim School approach
- Opportunities for career advancement and professional growth
- A fun and supportive work environment
- Flexible schedules and work-from-home options
- Competitive compensation and benefits package
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our team members. Our company culture is built on:
- A passion for promoting water safety and a lifelong love of the water
- A commitment to making a lasting impact in the lives of our customers
- A focus on exceptional customer service and community engagement
- A supportive and collaborative team environment
- Opportunities for growth and development
Compensation, Perks, and Benefits
As a Marketing Assistant/Customer Service Representative at arenaflex, you'll receive:
- Competitive compensation package, starting at $16/hr and increasing to $18/hr after training, and $20/hr after the first evaluation
- Possibility of commission and bonuses depending on performance and milestones reached
- Birthday off and paid
- Three-hour shift flexible schedules
- Flexible work-from-home options
- Opportunities for career advancement and professional growth
How to Apply
If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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