DCFS - Enhanced Care Coordinator

About the position ARKANSAS PROVIDER COALITION (APC) PROVIDES CARE COORDINATION FOR SUMMIT COMMUNITY CARE, HELPING INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES AND/OR BEHAVIORAL HEALTH DIAGNOSES MAINTAIN THEIR HEALTH AND INDEPENDENCE. WORKING WITH ARKANSAS MEDICAID, APC ENSURES PATIENT-CENTERED CARE THROUGH SERVICE REFERRALS, FOLLOW-UPS, AND NAVIGATION. THE CARE PROCESS INCLUDES ASSESSMENT, CARE PLANNING, MEDICATION MANAGEMENT, SERVICE COORDINATION, AND MONITORING ADHERENCE TO ENSURE TIMELY ACCESS TO QUALITY, COST-EFFECTIVE CARE. FOUNDED IN 2017, APC IS KNOWN FOR HIGH-QUALITY, INDIVIDUALIZED CARE ACROSS ARKANSAS. CORE VALUES INCLUDE PERSON-CENTERED SERVICES, PROTECTION FROM HARM, AND THE RIGHT TO NON-DISCRIMINATION, DIGNITY, AND RESPECT. OUR MISSION AT ARKANSAS PROVIDER COALITION IS TO PROVIDE CARE COORDINATION THAT ENSURES THE HIGHEST QUALITY SERVICES ARE PROVIDED TO APC MEMBERS AND THAT SERVICES ARE COORDINATED AND APPROPRIATELY DELIVERED BY SPECIALIZED SERVICE PROVIDERS. APC IS COMMITTED TO ENSURING THERE IS CONTINUITY OF CARE ACROSS ALL SERVICES PROVIDED TO THE MEMBERS OF SUMMIT COMMUNITY CARE. APC CONNECTS ITS MEMBERS TO COMMUNITY SERVICES AND SUPPORTS THAT ENABLE THEM TO PARTICIPATE IN THE LIFE OF THEIR COMMUNITIES THROUGH CARE COORDINATION, ADVOCACY, AND RESPONSIVENESS. APC AND EACH OF ITS EMPLOYEES VALUE EACH MEMBER SERVED AND ARE COMMITTED TO ADDRESSING EACH MEMBER’S NEEDS IN THE MOST RESPECTFUL AND EFFECTIVE MANNER POSSIBLE. DEVELOPS, IMPLEMENTS, AND MONITORS THE PERSON-CENTERED SERVICE PLAN (PCSP) FOR ASSIGNED MEMBERS DESIGNATED AS “COMPLEX CASES” DUE TO RAPID HOSPITAL READMISSIONS, GUARDIAN CHANGES, JUVENILE SYSTEM INTERVENTION, AND VARIOUS POPULATIONS OF MEMBERS. THESE POPULATIONS INCLUDE, BUT ARE NOT LIMITED TO, TIER IV, THERAPEUTIC COMMUNITIES, RE-ENTRY POPULATION, DCFS, AND MEMBERS ON COURT ORDERS FOR TREATMENT. THESE MEMBERS MAY HAVE BEHAVIORAL HEALTH NEEDS, DEVELOPMENTAL/INTELLECTUAL DISABILITIES, SUBSTANCE USE DISORDERS, AND OTHER SPECIAL CONDITIONS. THE ENHANCED CARE COORDINATOR WORKS CLOSELY WITH MEMBERS, THEIR FAMILIES/GUARDIANS, THEIR PROVIDERS, AND OTHER MEMBERS OF THEIR SUPPORT CIRCLE TO ENSURE THE MEMBER RECEIVES THE MOST APPROPRIATE CARE WHILE ADDRESSING BARRIERS TO HEALTHCARE ACCESS.

Responsibilities

• Work directly with members and their support circles to meet health and service needs.
• Regularly communicate with members, families, providers, and stakeholders through various methods.
• Assist with cases not yet assigned to ensure seamless care transitions.
• Provide necessary information and escalate risks to implement PCSP effectively.
• Conduct weekly calls with care teams and stakeholders to coordinate care.
• Engage in discussions and meetings about assigned members.
• Create materials to improve care efficiency and reduce risks.
• Schedule and manage appointments and travel across Arkansas.
• Maintain compliance with relevant regulations and ensure data confidentiality.
• Maintain a home office with reliable internet and secure company assets.

Requirements

• Minimum completion of 2 years of college-level coursework in social work, psychology, sociology, another social science, or a health-related field.
• Minimum of 2 years of experience in care coordination.
• At least 1 year of beginner-level experience with Microsoft Excel, Outlook, and Word.
• Strong communication skills in presenting both orally and in writing to individuals from diverse backgrounds and with different learning styles.
• Skill in mediation techniques and meeting facilitation strategies.
• Must be an Arkansas resident.

Nice-to-haves

• Bachelor’s degree in social work, psychology, sociology, another social science, or a health-related field.
• Ideally, applicants will have 3-5 years of experience in care coordination within managed care and/or the Arkansas PASSE (Provider-Led Arkansas Shared Savings Entity).
• Experience with DCFS.
• Holding either a Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW) certification.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Dependent Care FSA
• Company-Paid Life and AD&D Insurance
• Voluntary Life and AD&D Insurance for yourself, spouse, and dependents
• Short-Term Disability
• Company-Paid Long-Term Disability
• Accident Insurance, Critical Illness Insurance, and Cancer Insurance
• Pet Insurance
• Excellent Student Loan Repayment Benefit
• 12 Paid Holidays including one floating holiday
• Paid Time Off (PTO)
• 401(k) with Company Match
• Comprehensive Employee Assistance Program

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