Bi-lingual Dental Scheduler - Remote

Unique has been rated as one of the top ten employers in Southern Indiana! Join a Team That Values Your Voice—In Both English and Spanish! Serving dental practices across North America, Unique Dental Scheduling is a fast growing business in Southern Indiana providing phone-based appointment scheduling for dental patients. For 25 years, Unique has helped our customers grow through constant dedication to excellence in service, quality and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards. Our environment is team-oriented, family friendly and flexible. Unique helps our employees, including those in our REMOTE workforce, achieve a challenging and rewarding work experience. Unique’s steady growth creates regular opportunities for career advancement and professional development-for ALL of our employees Introduction to Role: Unique Dental Scheduling is a remote call center . You will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client - and we set you up for success with our continuing training and professional development. We believe that each job or role a person has with any company is an opportunity to learn and enhance skills that will take you where you want to be years from now. Calls are measured in accordance with traditional call center statistics. For example, (AHT) your average time spent on a call, (Conversion) how often you are able to schedule a patient, and (Adherence) meeting the minimum time spent on the phones. Fluent in both English and Spanish? Would you love to help others and be the friendly voice that supports patients and dental practices across the country? If so, we’d love to have you on our team! Many of our patients feel most comfortable communicating in Spanish—and we want them to feel heard, understood, and respected. Your bilingual skills help bridge that gap and ensure every patient gets the excellent service they deserve! (IF DENTAL EXPERIENCE): If you have experience with dental or medical, you get to enjoy the patient interaction by assisting them schedule their needed appointments ; however, we are unable to give clinical advice over the phone. An added bonus is that paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply. Equipment and training will be provided. A strong internet connection is required. Our full-time shift availability includes Monday – Friday, mid-day and evenings. We also have part-time flexible schedules available. Our agents’ schedules are the same week after week for our employees' convenience and consistency. Those who are successful in this role have traits such as:

• Multitasking
• Computer savvy (including typing speed of 40wpm)
• Eagerness to assist
• Excellent customer service
• Reliability
• Excellent use of English language
• Fluency in Spanish

Essential Duties and Responsibilities:

• Answer calls within 3 seconds or less.
• Complete a standard call within 5 minutes.
• Provide excellent patient care/customer service at all times.
• Manage time efficiently while both on and off the phones.
• Prioritize tasks/calls in order of importance.
• Respond cooperatively to constructive criticism.
• MUST be able to ensure a distraction free work environment

Education/Experience Requirements:

• High school diploma or equivalent required
• 2 year post high school education preferred
• 1-2 years customer service experience required; phone-based highly preferred
• Fluency in Spanish

Additional Requirements:

• Must have high-speed internet connection.
• Must pass a pre-employment background screen.
• Must successfully pass ALL pre-employment assessments.
• Must provide two work references with their current contact information at time of the interview.

Summary of Employment: The ideal candidate will be conscientious, respectful, and efficient, have a positive attitude, and thrive in a fast paced environment. Excellent attendance, the ability to apply feedback, and exceptional communication skills are necessary for success. Those who are goal-oriented, flexible, and have excellent patient care will have an advantage in this role. Specifically seeking effective time managers and critical thinkers. Available schedules:

• Full-time: M-F, flexible schedules between 10:00am EST - 9:00pm EST. Also, Tues-Sat-11:30am-8:00pm EST

Benefits: Unique offers a full suite of benefits including:

• Healthcare through Cigna
• Dental, Vision-premium paid
• Employee Assistance Program
• Paid vacation and sick leave
• Paid Holidays
• 401k; 4% company match
• Life insurance, premium paid
• Long-term disability, premium paid
• Short-term disability
• Professional development
• Bonuses

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