IT Director: Product Development & Management - Healthcare

The IT Director, Development provides strategic and operational leadership for PRO-spectus' development function, overseeing the design, delivery, and continuous improvement of technology solutions that support client, provider, and patient-facing experiences. This role leads a small, high-impact team responsible for Salesforce Health Cloud and related digital tools and portals, ensuring solutions are reliable, scalable, intuitive, and aligned with business priorities. Reporting to the Chief Digital Transformation & Technology Officer, the IT Director, Development partners closely with Data, IT Operations, and business stakeholders to translate organizational priorities into a clear and sustainable development roadmap. This leader brings structure, accountability, and people leadership to the team while maintaining a thoughtful balance between user experience, platform stability, delivery discipline, and long-term technical health. Core Duties/Responsibilities:

• Provide day-to-day leadership and long-term direction for the development team, fostering clarity, accountability, collaboration, and professional growth.
• Lead, coach, and develop a cross-functional team.
• Own the roadmap and ongoing optimization of the Salesforce Health Cloud platform and related digital solutions.
• Oversee the development, enhancement, and support of client-facing, provider-facing, and patient-facing portals and interactive tools.
• Translate business priorities into actionable development plans, timelines, and resource needs in partnership with IT leadership.
• Partner with Directors of Data and IT Operations to ensure technology solutions are integrated effectively across the broader technology environment.
• Establish and maintain development standards, governance practices, documentation, and delivery processes that improve consistency, quality, and scalability.
• Drive efficient execution while minimizing technical debt and supporting sustainable platform architecture.
• Serve as an escalation point for technical, operational, and cross-functional issues requiring leadership support or decision-making.
• Manage external vendors, consultants, and platform resources to ensure cost-effective and purposeful use of technology investments.
• Monitor team performance, delivery health, and platform reliability, identifying risks and implementing corrective actions as needed.
• Support a culture of continuous improvement focused on operational excellence, user experience, and measurable business outcomes.

Skills / Requirements:

• Strong leadership skills with the ability to lead a lean, high-performing technical team in a remote environment.
• Demonstrated ability to create structure, prioritize effectively, and execute against multiple concurrent initiatives.
• Strong knowledge of Salesforce platform capabilities; Salesforce Health Cloud experience strongly preferred.
• Experience leading or managing digital products, portals, or technology solutions serving multiple end-user groups.
• Ability to balance strategic thinking with hands-on operational oversight.
• Strong project and delivery management capabilities with a disciplined, transparent approach to timelines and stakeholder communication.
• Effective cross-functional collaboration skills and the ability to build trusted partnerships across technical and non-technical teams.
• Strong problem-solving and decision-making skills with the ability to remain calm and effective in complex environments.
• Excellent written and verbal communication skills, including comfort communicating with executive leadership and technical team members alike.
• Experience working in regulated, healthcare, or mission-driven environments preferred.
• Comfort operating in an outcomes-focused, efficiency-minded business environment.
• Strong experience with Agile methodologies (Scrum, Kanban) and building high-functioning product/engineering delivery cadences.
• Experience implementing backlog management, sprint planning, and iterative delivery in cross-functional teams.
• Experience leading product strategy, roadmaps, and measurable outcomes aligned to business objectives.

Education, Certifications and Experience:

• Experience building, managing, or supporting patient-facing, provider-facing, member-facing, or client-facing digital platforms preferred.
• Experience in healthcare, life sciences, patient services, or another regulated industry preferred.
• Minimum of 8 years of progressive IT and/or Product Management experience required.
• Minimum of 3 years of experience leading technical teams required.
• Experience with Salesforce required; Salesforce Health Cloud strongly preferred.
• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education and experience.

Physical Requirements:

• As a remote-forward organization, this position operates in a professional virtual office environment and teleworking from the employee's home address listed in their employment file.
• Prolonged periods of sitting at a desk and working on a computer
• Keyboarding
• Speaking
• Must be able to lift up to 15 pounds at times
• Flexibility of working hours to support activities across EST to PST zones
• Minimal travel possible

Our PRO-spectus Culture Philosophy At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven. We celebrate each other's joys in personal life and professional accomplishments, promoting meaningful relationships and friendships. Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support. We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work. PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.1 At PRO-spectus, we are deeply committed to pay transparency and equity. The annual range for this position is $150,000 - $180,000, based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance. Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity. Join PRO-spectus, where your career growth, well-being, and contributions truly matter! Apply tot his job Apply To this Job