Customer Support Associate (Night Shift)
Company Overview: Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you. Role Overview: Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction. This is a remote, work-from-home position from anywhere in the United States. At this time, we are only looking for candidates who are able to work late-night shifts (midnight to 8 AM EST). Detailed Responsibilities:
- Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
- Ensure timely correspondence with customers via phone and email
- Identify customer needs and address their problems with a positive attitude
- Escalate issues and trends that require broader attention
- Prepare and present product/service recommendations that will decrease the volume of customer issues in the future
Candidate Requirements:
- Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
- Polished written and verbal communication skills
- Strong organizational skills and the ability to multitask
- Proficiency in CRM software and ticketing systems such as Zendesk
- Team-first mentality and a professional attitude
- Flexible schedule, allowing for night work (midnight to 8 AM EST) and potential weekend shifts
- You exhibit patience when handling tough situations
- You take a startup (all-hands-on-deck), “I bust my butt because I love it” approach
Preferred Experience:
- Experience in a customer support role or call center environment
- Experience at a startup or in a similarly intense environment
- Familiarity with for-hire transportation industry and gig economy
What Do We Offer?
- Competitive compensation $19-$21/hr + equity + performance-based bonus
- Competitive benefits package
- Being part of a great team to better the lives of gig workers
- Work from home
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