Client Service Manager, Enterprise Accounts

Title: Client Service Manager, Enterprise Accounts Location: Remote - Illinois Job Description: Be essential at Cars Commerce At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry. No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable. But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more. About the Job: We’re looking for a dynamic, driven Client Service Manager, Enterprise Accounts to join our growing Major Accounts team and support client success and strategic account development. In this role, you’ll partner closely with an Enterprise Account Executive and collaborate cross-functionally to deliver meaningful outcomes for our clients. You’ll manage day-to-day activities, identify upsell opportunities, all while helping customers reach their goals. What You’ll Do:

• Partner with Executive Account Executives and internal teams to support strategic client success and retention.
• Analyze performance data and processes to identify areas for optimization and efficiency.
• Manage dealer relationships with a portfolio of existing store level customers, acting as their primary point of contact.
• Identify and refer upsell opportunities to expand account value and deepen partnerships.
• Dealership support and occasionally lead daily dealership account operations, coordinating both internally and externally.
• Respond to client inquiries and provide tailored product/service recommendations.
• Collaborate with cross-functional teams including research, strategy, and customer success to align on goals and deliver results.
• Minimal travel (as needed) to meet with clients and support in-field engagements.

What You’ll Bring:

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in a sales, client services, or business development role.
• Strong communication and relationship-building skills with a passion for customer success.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to thrive in a fast-paced, cross-functional team environment.
• Familiarity with CRM systems, Google Analytics, and digital advertising is a plus.

In this spirit of pay transparency, we are excited to share the compensation for this role. The range is expressed as total target compensation (base salary + variable). If you are hired at Cars Commerce, your total target compensation will be determined based on factors such as skills and/or experience. If the range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package and benefits for this position. Total Target Compensation Range $93,100.00-114,050.00 Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

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