Principal Product Manager – Sales and Customer Success Platforms

Job Description:

• Foster and build a fun, diverse, and inclusive culture that reflects Yelp’s values.
• Set and articulate the vision, especially around AI by defining, championing, and evangelizing the future direction.
• Drive strategy and execution through creating a roadmap, breaking down the vision into actionable steps, and delivering across 5+ engineering teams.
• Deliver tangible impact executing with urgency, ensuring we innovate rapidly and exceeding business goals.
• Ensure cross-functional alignment while engaging with SVPs of Sales/CS, Revenue Operations leaders, and engineering heads to align priorities and accelerate progress.
• Communicate with executive leadership providing monthly updates and insights to C-suite on vision, strategy, and progress.
• Champion internal workflow excellence by identifying and solving pain points for sales and CS teams with transformative tooling.
• Pilot and scale AI-powered solutions including design, test, and roll out successful pilots with go-to-market teams.

Requirements:

• A Bachelor’s Degree or an equivalent work experience is required.
• Visionary leadership and ability to set ambitious strategies and inspire teams around a bold, disruptive vision.
• Executive savvy specifically skilled at influencing and aligning with senior leaders to solve complex, high-impact problems.
• Deep AI fluency, understanding of the latest in AI, voice, and chat automation for both internal tools and customer interactions.
• Build-or-buy judgment to know when to develop in-house versus leverage external solutions to move at speed and scale.
• Exceptional communication and ability to synthesize complex ideas into clear, actionable insights especially comfortable presenting to SVP and C-level.
• Strong technical partnership to work closely with engineering leads to define platform roadmap, ensure stability, and scale solutions.
• Track record of delivering high-impact outcomes and experience running fast, multi-team initiatives in complex organizations.

Benefits:

• restricted stock units
• benefits

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