Product Owner – Player Account Management

Job Description:

• Manage and enhance the PAM ecosystem, ensuring smooth operation across all functions
• Build further functionalities in CMS to support operations efficiency
• Collaborate with cross-functional teams to enhance services within the unified platform
• Drive continuous improvement of system capabilities beyond basic account management
• Streamline workflows across marketing, customer support, and compliance teams
• Ensure unified player profiles are accessible for efficient decision-making
• Reduce operational friction through system integration and process optimisation

Requirements:

• Experience as a Product Owner/Product Manager in a fast-paced, agile, digital environment
• Strong ability to translate business requirements into clear epics, user stories, and acceptance criterias
• Highly organized, structured, and detail-oriented in managing priorities and delivery
• Excellent communication and stakeholder management skills across cross-functional teams
• Data-driven mindset with a focus on optimizing user experience and conversion
• Hands-on problem solver who can manage multiple priorities and take initiative
• Strategic thinker with the ability to identify opportunities through market and competitor analysis
• Comfortable investigating issues and coordinating with internal teams and third-party providers
• Passion for building high-quality, user-centric products
• Advantageous: Experience in Gaming, Forex, or Crypto industries
• Experience working on customer onboarding and conversion flows
• Certified Scrum Product Owner (CSPO) or similar product-focused certification
• Experience working with remote, distributed teams across multiple time zones

Benefits:

• Competitive salary synonymous with skills and experience
• Performance and bonus structure dependent on achievement of set targets and personal performance
• 25 days PTO

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