Quality Assurance Officer-Federal Background Investigations

Join One of the Fastest-Growing Companies in Government Services! At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors, as well as the Inc. 5000 list of Fastest Growing Private Companies—two years running! We’re not just growing fast—we’re building something great. Why You’ll Love Working at ISN: We believe great work starts with a great workplace. Here’s what we offer to support you:

• Comprehensive medical coverage with prescription benefits
• Dental plan to keep you smiling
• Flexible spending accounts for smarter saving
• Company-paid short- and long-term disability insurance
• Free basic life insurance—because we’ve got your back
• A solid retirement plan to help you plan ahead
• Paid time off starting on Day 1

Who We’re Looking For: You’re organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do. If you’re a self-starter with an eye for detail and a passion for excellence, we’d love to meet you. Misson. Innovation. Impact. Grow with us today! We are seeking a qualified and experienced Quality Assurance Officer to help support a Background Investigative Services Contract. The QAO oversees quality assurance processes across investigative operations, monitors performance metrics, identifies trends, and drives continuous improvement to ensure investigative accuracy, compliance, and operational excellence. The QAO is also responsible for implementing, administering, and maintaining the Quality Control Program in accordance with DHS requirements. Job Responsibilities:

• Develop, implement, and manage quality control systems designed to ensure continuous production/service that meets established standards and customer specifications involving National Security Clearance Background Investigations, such as FIS, ODNI directives.
• Perform routine inspections and quality tests on products, processes, and materials to verify compliance with industry.
• Analyze data from quality reviews of Reports of Investigations (ROIs) to identify areas for improvement within the ROI process, including troubleshooting product or process failures.
• Coordinate with production and development teams to ensure quality standards are understood and integrated into all phases of production, helping to ensure timely and quality deliverables.
• Facilitate corrective actions and improvement strategies for non-conformances and quality issues identified during internal or external audits.
• Validate quality processes by establishing review specifications and quality attributes, measuring production, documenting evidence, and determining operational and performance qualifications.
• Work with training department on refresher, advanced training, and workshops for investigative and personnel staff on quality assurance processes, tools, and standards to foster a quality-centric culture within the organization.
• Ensure all background investigations receive the required two-tier review in compliance with Federal Investigative Standards (FIS) and customer guidance

Education and Experience: Experience (Minimum):

• Six (6) or more years of experience in the personnel security investigations or background investigations industry.
• Highly desired and recommended to have Quality Assurance Experience with Background Investigations.

Education (Minimum):

• Bachelor’s degree from an accredited college or university
• PREFERRED BUT NOT REQUIRED: the QAO has a background in integrity, compliance, and ethics related to personnel security.

ISN Corporation is proud to be an Equal Opportunity Employer. We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law. ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment. #CJ Apply tot his job Apply To this Job