Experienced Full Stack Learning Specialist – Japanese Language Training & Development

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. To achieve this, we're seeking an experienced Full Stack Learning Specialist to join our Amazon Business Customer Services learning experience team. As a key member of our team, you will play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs.

About arenaflex

arenaflex is a global leader in e-commerce, committed to being the most customer-centric company on earth. We're a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers. Our inclusive culture is built on a foundation of trust, respect, and open communication, and we're passionate about creating a workplace where everyone can thrive.

Job Scope

As an Experienced Full Stack Learning Specialist, you will be responsible for:

• Delivering Amazon orientation and new hire training to all job levels (virtually or in person)
• Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals
• Proactively analyzing performance data to identify gaps, proposing and delivering training interventions to meet/exceed improvement goals
• Gathering training needs (via performance data analysis, voice of business and voice of associates sessions), designing and delivering training interventions to address these needs
• Maintaining and reporting data (e.g. trainee attendance, performance and analysis etc.) timely and accurately
• Participating in call listening sessions and quality calibrations to keep abreast of updates and developments
• Taking customer contacts every month to keep abreast of latest process updates and changes
• Leading and/or being a team member on improvement projects that are aimed at enhancing business performance

Key Responsibilities

* Coordinate training sessions based on site needs

• Conduct daily sessions with trainees
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team
• Document feedback and audit results to help the Leadership Team identify strengths as well as areas of opportunity
• Contribute to additional training projects as required
• Understand workflow and daily production goals
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Maintain a positive attitude and presence on the floor
• Facilitate and present to groups of up to 30 people in a class
• Act as an effective people manager during mentored production periods during training

Requirements

* Expertise in Japanese Language (JLPT N1 Certified) and English Language

• 2+ years of experience in training delivery roles or similar experience
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones
• Good communication skills for the purpose of knowledge transfer and skill development
• Good coordination and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
• Experience in Customer Service or customer service-related work experience
• Training experience specific to a contact center environment
• Bachelor's degree or significant college coursework, in communication, education, or related field
• Experience working with Learning Management Systems (LMS)

What We Offer

* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market

• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a diverse and inclusive team
• Collaborative and dynamic work environment
• Professional development opportunities to help you grow in your career

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and expertise to excel in this role, we encourage you to apply. Please visit our career site to submit your application. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace where everyone can thrive and contribute to our mission of delivering exceptional customer experiences.

Accommodations for Individuals with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job