Experienced Full Stack Customer Service Representative – Remote Work Opportunity with arenaflex

Join the arenaflex Family and Take Your Career to New Heights

Are you ready to embark on a journey of discovery, growth, and adventure? Do you want to be part of a dynamic team that values diversity, inclusion, and excellence? Look no further than arenaflex, the world's largest airline, where you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself.

Why You'll Love This Job

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers in a friendly, efficient, and professional manner. You'll be the one who makes a difference in their travel experience, resolving issues, answering questions, and providing exceptional service.

Key Responsibilities

Here are the fundamental elements of the job:

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler registration and front seat tasks (except curbside), resolve oversold seat tasks, and issue upgrades
• Issue vouchers and assist with vendors for traveler lodging facilities, meals, and transportation; coordinate refuel and revive
• Perform traveler loading, including ticket lift and ticket lift/confirmation
• Work door reader/scanner and related tasks to include pre-boarding, observing/checking carryon items and departure line standards
• Work jetways/spans for purposes of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Carry domestic/international flight records
• Perform traveler service flight close-out procedures
• Accept, check, and label travelers' bags at destination points, full-service ticket counters, and five-star ticket counters
• Maintain schedule of flight loading process
• Perform customer service hands-on training
• Process and complete credit card transactions at stands in the ticket counter area and activation stations
• Assist travelers with self-service booth registration and stand transactions at ticket counters
• Man the lines at ticket counter stands and ticket counters
• Clear/confirm international reports at booth in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on site, including fulfilling any required overtime requirements.
• Answer and assist during security and emergency situations
• Provide connecting traveler door information
• Provide quality customer service in a professional manner and according to American's standards.
• Adhere to company policies, procedures, and performance standards.
• Complete task applicable training stages
• Comply with federal laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/systems including during customer communications
• Wear uniforms as required by company policy
• All you'll need for success

All You'll Need for Success

* Least Capabilities + Instruction and Earlier Professional training + Bilingual language abilities required in certain areas + Material substantial driver's license as required by local authorities + Should meet FAA criminal record checks to qualify for unescorted access awards to airport security identification presentation areas (SIDA), if applicable + Should be able to obtain suitable airport power or potentially US Customs security identifications, if relevant + Fruition of a pre-employment drug screen, thorough background check or potentially fingerprinting to fulfill company and security requirements + Should be approved to work in the U.S.

• Favored Capabilities

+ Training and Earlier Professional training + Working knowledge of Saber or any other Traveler Service System + Past face-to-face Customer service experience + Working in a high-speed environment

What You'll Get

Join the arenaflex family and enjoy:

• Medical benefits: On the very first day, you'll have access to your health, dental, medical, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, contingent upon the workgroup, company contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Be Yourself at arenaflex

From the colleagues we recruit to the customers we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join the arenaflex family and be yourself. Apply Job! Apply for this job