Experienced Customer Service Account Associate - Colorado Springs

At arenaflex, we're committed to empowering our employees to grow and thrive in their careers. Our Total Rewards Package is designed to ensure that our team members receive the same big love we give our customers. With a competitive base salary and compensation package, employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This is just the beginning of how we're UNSTOPPABLE for our employees! As a Customer Service Account Associate at arenaflex, you'll be part of a dynamic team that's dedicated to astounding customers with effective resolution, proactive account management, and customer education. You'll determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers. This role is a learning opportunity, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Job Responsibilities:

* Provide effective and timely resolution of various customer inquiries and concerns.

• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Approach each call with a can-do mindset and treat each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

Education:

* High School Diploma/GED (Required)

Work Experience:

* 6 months customer service experience preferred (Preferred)

Knowledge, Skills and Abilities:

* Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)

• Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)

Licenses and Certifications:

* At least 18 years of age

• Legally authorized to work in the United States

Travel:

* Travel Required (Yes/No): No

DOT Regulated:

* DOT Regulated Position (Yes/No): No

• Safety Sensitive Position (Yes/No): No

Hourly Base Pay:

* $20.00 All employees at arenaflex are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we're ALL owners, EVERY employee at arenaflex is eligible for an Annual Stock Grant.

Benefits:

At arenaflex, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs!

Never Stop Growing!

As part of the arenaflex team, you know we don't have a corporate ladder – it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth – and we applaud it. You're unstoppable!

Equal Opportunity Employer:

arenaflex USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation Requests:

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Apply Now:

Ready to join the arenaflex team and start your career journey? Apply now and take the first step towards becoming an unstoppable force in the industry! Apply for this job