Loan Modification Title Associate, Default Services- Loan Modification Solutions

Overview: Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Loan Modification Title Associate. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will…

• Open national title orders.
• Assist with setting up new clients.
• Provide daily reporting of new national title orders.
• Work with clients, addressing their inquiries and receiving feedback from the clients.

WHO YOU ARE You possess …

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.
• Excellent verbal and written communication skills.
• The ability to quickly learn new skills, processes and procedures.

Responsibilities:

• Assist with opening national title orders.
• Maintain open communication with internal staff, clients, management, etc.
• Be a contact for client escalation issues.
• Assist with the implementation of new clients.
• Provide reporting of new orders and communicate with the business unit on turm times.
• Address inquiries and feedback from clients, internal staff, and management companies professionally and in a timely manner.
• All other duties as assigned.

Qualifications:

• High School diploma or equivalent required.
• 1+ years’ experience of administrative work and customer service.
• Knowledge of real estate, title insurance industry, and vendor management.
• Proven customer service skills.
• Must be able to use and have advanced computer skills and be proficient in the Microsoft software products.

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