Call Center Representative - Pre Collections
Position: Call Center Representative - Pre 30 Day Collections WHAT WE DO: Loan Mart provides fast, professional assistance to financially stressed or credit‑challenged borrowers. Our place in the community was built over twenty‑five years, growing from a family‑owned single storefront in Van Nuys into the largest auto title lender in California. ABOUT THE TEAM: The Pre-30 Day Collection Team provides exceptional, compliant customer service to customers whose accounts are under thirty days' delinquent. The team educates, negotiates, and removes perceived barriers that otherwise prevent customers from making payments.
Responsibilities
- Apply exceptional negotiation and collections techniques to bring in payments
- Identify prime collection opportunities
- Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
- Utilize negotiation skills to negotiate payment terms and methods with customers, while reducing stalls and obstruction to payment opportunities
- Ability to thrive in a fast‑paced environment
- Other duties may be assigned, as needed
Requirements
- Exceptional customer service skills
- Exceptional listening skills
- Must be able to handle high inbound and outbound calls
- Comfortable with a performance‑bonus incentive compensation structure
- Ability to talk and type at or above 45 words per minute
- Computer literate in the use of email and group chat systems
Hybrid And Fully‑remote Work‑from‑home Requirements
- Reliable high‑speed internet, secure Wi‑Fi, and a stable power source to prevent disruptions
- Secure, private workspace suitable for company equipment that is free of interruptions and background noise
- Ability to maintain confidentiality and follow all security protocols
- Ability and consent to participate in virtual meetings and remote monitoring
Position Structure And Perks
- Tuesdays and Wednesdays are in‑office in Van Nuys, CA. Monday, Thursday, Friday, and the occasional Saturday are work‑from‑home. Schedule and hybrid design are subject to change depending on business need
- Casual dress code— we value individuality and personal preference— wear what fits your lifestyle
- Well‑fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab‑and‑go snacks. Lunch is catered every Tuesday
- Health matters— we offer top‑tier medical, dental, vision plans. Free life insurance and for‑purchase supplemental insurance plans are also available
- 401(k), Employee Assistance Programs
- Multiple paid time off programs
WORKING AT LOANMAR Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere, and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you’re driven and meet the qualifications above, we want to hear from you. To learn more about the loans we market and service, visit our websites at and #J-18808-Ljbffr Apply tot his job Apply To this Job