[Remote] Legal Intake Coordinator
Note: The job is a remote job and is open to candidates in USA. The Mesothelioma Center at Asbestos.com is seeking a Legal Intake Coordinator to serve as the first point of contact for individuals and families navigating asbestos-related diseases. This role plays a critical part in connecting patients with appropriate resources by engaging early, building trust, and ensuring a seamless transition into patient advocacy support.
Responsibilities
- Make timely outbound call attempts to patient requests
- Engage with patients or family members to understand needs and provide relevant information
- Act as the first point of contact, thoroughly understanding patient needs, documenting exposure history, and identifying potential legal avenues
- Guide patients and families through the complexities of mesothelioma-related legal processes
- Connect patients with a vetted legal network, ensuring a seamless handoff and high standard of service
- Document call outcomes, track follow-ups, and maintain accurate, confidential records in Salesforce
- Serve as a compassionate and professional resource, addressing questions and concerns with sensitivity
- Partner with internal patient advocacy teams to ensure smooth transitions of qualified leads
- Act as a financial advocate by ensuring patient legal needs are supported across external partners and internal teams
- Maintain compliance with industry regulations and confidentiality standards
- Participate in ongoing training to stay current on patient needs and communication best practices
- Assist with email campaigns and communication efforts for patient advocacy initiatives
- Contribute to SEO efforts for doctor and patient advocate profiles
- Support webinar planning and execution
- Collaborate with medical experts and content teams to develop educational resources that simplify complex legal concepts
- Contribute to outreach efforts across email, webinars, social media, and LinkedIn
Skills
- 3+ years of experience in patient advocacy, healthcare intake, customer service, or a call center environment
- Strong phone communication skills with the ability to build rapport quickly
- Empathetic, patient-focused approach with comfort handling sensitive health-related conversations
- Ability to work independently and collaborate using tools such as Google Meet and Slack
- Proficiency with CRM systems, Microsoft Office, and online communication platforms
- Strong organizational and problem-solving skills with the ability to prioritize effectively
Company Overview
- The Mesothelioma Center at Asbestos.com provides free resources to help guide mesothelioma patients and loved ones through their journey. It was founded in 2006, and is headquartered in Orlando, Florida, USA, with a workforce of 11-50 employees. Its website is https://www.asbestos.com/.
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