Crisis Triage Specialist - 988 Line - SUNDAY-WEDNESDAY- 1AM-11:30AM

About the position Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of service in Spokane, dedicated to understanding and meeting the behavioral health needs of the community. FBH offers evidence-based treatment programs for adults, youth, and seniors facing a variety of behavioral health challenges. As a Trauma-Informed Care Organization, FBH believes in recovery and empowering clients to lead fulfilling lives. The organization provides a range of services including outpatient, inpatient, community outreach, crisis services, and partnerships with schools and law enforcement. FBH's services are culturally appropriate and trauma-informed, addressing the diverse needs of those they serve. These positions are located in Spokane, WA, with the possibility of remote work after in-person training and demonstrated core competencies. The available shift is Sunday-Wednesday, 1 AM-11:30 AM, which is eligible for a shift differential. The crisis hotline is a 24/7/365 operation serving a six-county region, staffed by skilled professionals who triage and assess crises by phone, making appropriate referrals. The hotline is accredited by the American Association of Suicidology, a provider for the National Suicide Prevention Lifeline network, and part of the 988 National Suicide Prevention Line, ensuring immediate access to suicide prevention and crisis services in the Spokane Regional Service Area. Becoming a skilled professional in telephone crisis intervention contributes to solving community issues, and the experience gained is valuable for both personal and professional life.

Responsibilities

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis.
• Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
• Manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow up phone calls as requested and appropriate.
• In collaboration with clients and their support system, develop stabilization and safety plans.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Adhere to NCQA standards.

Requirements

• Bachelor’s degree in Behavioral Health related field
• Must submit for Agency Affiliation within 30 days of hire

Nice-to-haves

• Two years of experience serving individuals with behavioral health needs
• Experience with crisis intervention, including risk assessments

Benefits

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

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