V102 - Legal Client Services Receptionist
About the position For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: As a Legal Client Services Receptionist, you will serve as the first point of contact for individuals seeking legal assistance during highly emotional and stressful moments. This role is essential in delivering a calm, empathetic, and professional first impression while managing high volume inbound communications with accuracy and care. You will support daily operations by triaging calls, gathering initial information, and routing communications strategically to protect attorney time. The ideal candidate thrives in a fast paced, emotionally charged environment and takes pride in helping others feel heard and supported. This role is a strong fit for someone who values structure, emotional intelligence, and service excellence while contributing meaningfully to Job Duck’s client experience.
- Compensation Range: $1,015 to $1,100 USD
Responsibilities
- Excellent verbal communication skills in English and Spanish
- Detail-oriented and reliability driven work style
- Calm and resilient demeanor under pressure
- Professional judgment and discretion
- Ability to navigate multiple systems simultaneously
- Time management and punctuality aligned with EST
- Strong multitasking and organizational skills
- High attention to detail and accuracy
- Emotional intelligence with strong de escalation abilities
- Warm, confident, and empathetic phone presence
Requirements
- Excellent verbal communication skills in English and Spanish
- Warm, confident, and empathetic phone presence
- Emotional intelligence with strong de escalation abilities
- High attention to detail and accuracy
- Strong multitasking and organizational skills
- Time management and punctuality aligned with EST
- Ability to navigate multiple systems simultaneously
- Professional judgment and discretion
- Calm and resilient demeanor under pressure
- Detail-oriented and reliability driven work style
- Full time remote position
- Schedule aligned with Eastern Standard Time
- Working hours: Monday through Friday, 8:30 AM to 5:30 PM EST
- High volume call environment, averaging 150 to 200 inbound calls per week
- Native level or fully fluent English and Spanish required
- Comfortable appearing on camera for future video based intake or client interactions
- Ability to work from a quiet, professional home office
- Reliable internet connection and headset required
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