Experienced Customer Support Specialist - Spanish and English: Join arenaflex in Revolutionizing Global Spend Management

At arenaflex, we're on a mission to transform the way businesses manage their spending, and we're looking for an exceptional Customer Support Specialist to join our team. As a leading global spend management solution, we're committed to providing our customers with the best possible experience, and we need someone who shares our passion for delivering exceptional support.

About arenaflex

arenaflex is a cutting-edge fintech company that's changing the way businesses manage their spending. Our innovative solution combines company cards, reimbursable expenses, and accounts payable into a single product, empowering finance teams to control and automate company spending at scale. With a presence in 32 countries and offices in key locations around the world, we're backed by renowned investors and committed to making a positive impact on the environment and society.

Our Values

At arenaflex, we believe in creating a workplace that's inclusive, diverse, and empowering. Our values include:

• Flat hierarchies: We believe in a flat organizational structure that encourages collaboration and open communication.
• Taking ownership and responsibility: We empower our team members to take ownership of their work and make decisions that drive results.
• Seeking and providing feedback: We believe in continuous learning and improvement, and we encourage our team members to seek and provide feedback to help each other grow.
• Managing constructive critique: We value constructive criticism and use it as an opportunity to learn and improve.
• Speaking our minds: We encourage our team members to speak their minds and share their ideas, regardless of their level or position.

The Future of Fintech

The future of fintech is about more than just money – it's about creating a better world for our customers, our employees, and our communities. At arenaflex, we're committed to:

• Work-life balance: We believe in creating a healthy work-life balance that allows our team members to thrive both personally and professionally.
• Continual learning: We're committed to continuous learning and professional development, and we encourage our team members to pursue their passions and interests.
• Empowered teams: We believe in empowering our team members to take ownership of their work and make decisions that drive results.

The Role

As a Customer Support Specialist at arenaflex, you'll play a critical role in delivering exceptional support to our customers. Your primary responsibilities will include:

• Responding to customer queries: You'll respond to customer queries in a timely and accurate manner, via phone, email, or chat.
• Analyzing and reporting product malfunctions: You'll analyze and report product malfunctions, and work with our product team to resolve issues.
• Proactively engaging with customers: You'll proactively engage with customers to solve issues before they become problems.
• Following up with customers: You'll follow up with customers to ensure their technical issues are resolved.
• Identifying customer needs: You'll identify customer needs and help customers use specific features.
• Sharing feature requests and effective workarounds: You'll share feature requests and effective workarounds with team members.
• Gathering customer feedback: You'll gather customer feedback and share it with our Product, Sales, and Marketing teams.
• Updating internal databases: You'll update our internal databases with information about technical issues and useful discussions with customers.
• Collaborating with our product team: You'll collaborate with our product team to maintain our help center articles.
• Communicating with external stakeholders: You'll keep constant communication with our external stakeholders and collaborators via email and phone.
• Managing physical cards delivery tracking system: You'll own our physical cards' delivery tracking system.
• Working closely with Customer Success Specialists: You'll work closely with our Customer Success Specialists on customer activation and retention.
• Taking the extra mile to engage customers: You'll take the extra mile to engage customers and provide exceptional support.

Requirements

To be successful in this role, you'll need:

• At least 2 years of customer support experience: You'll have a proven track record of delivering exceptional support to customers.
• Fluent in English and Spanish: You'll be fluent in both English and Spanish, and able to communicate effectively with customers in both languages.
• Experience working with case/ticket management systems: You'll have experience working with case/ticket management systems, such as Salesforce or Zendesk.
• Excellent communication and problem-solving skills: You'll have excellent communication and problem-solving skills, and be able to resolve complex issues in a timely and effective manner.
• Ability and willingness to work independently and within a team: You'll be able to work independently and within a team, and be comfortable with a fast-paced and dynamic work environment.
• Proactive attitude and attention to detail: You'll have a proactive attitude and attention to detail, and be able to prioritize tasks and manage multiple projects simultaneously.
• Multi-tasking abilities: You'll be able to multi-task and manage multiple projects simultaneously, and be comfortable with a fast-paced and dynamic work environment.

Company Benefits

As a member of our team, you'll enjoy a range of benefits, including:

• 30 days holiday paid leave: You'll receive 30 days of paid holiday leave, and be able to take time off to relax and recharge.
• Competitive compensation package: You'll receive a competitive compensation package, and be able to earn a salary that reflects your skills and experience.
• Exchange policy to another arenaflex office: You'll have the opportunity to work in another arenaflex office, and experience a new culture and work environment.
• Flexible working hours and opportunity to work from home: You'll have flexible working hours and the opportunity to work from home, and be able to balance your work and personal life.
• Regular team-wide events: You'll participate in regular team-wide events, and be able to connect with your colleagues and build relationships.
• Opportunity to use the arenaflex product: You'll have the opportunity to use the arenaflex product, and experience our innovative solution firsthand.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity Employer. We're committed to creating a workplace that's inclusive, diverse, and empowering, and we welcome applications from qualified candidates from all backgrounds.

Apply Now

If you're passionate about delivering exceptional support and want to join a dynamic and innovative company, apply now to become a Customer Support Specialist at arenaflex. Apply for this job