Experienced Customer Service Representative - Sales (Hybrid) – Voice of arenaflex
Join arenaflex, a global leader in communications and technology, as we redefine customer service and create meaningful connections with each customer. As a member of our team, you'll have the opportunity to be the voice of arenaflex, introducing the latest technology, services, and offers to our customers and helping them stay connected to what matters most.
About arenaflex
arenaflex is a pioneer in making connections, and we've been innovating since our founding nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, at arenaflex, we create connections that change the world.
Job Summary
We're seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team in Mesa, Arizona. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This is a hybrid-remote position, requiring you to report to our 1355 W University Dr, Mesa, AZ 85201 location 3-4 days a week and work remotely from home 1-2 days a week.
Key Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment - Accurately resolve issues related to service, billing, payments, and collections - Explain bills and product features clearly - Troubleshoot basic problems and seek higher support if needed - Build customer confidence and loyalty by resolving issues - Support various customer inquiries, including technical issues - Work a flexible 40 hour per week schedule, which may include nights, weekends - Participate in paid training to develop your skills and knowledge
What We're Looking For
- Unwavering Customer Focus - Strong Work Ethic - Adaptability - Problem-Solving Skills - Attention to Details
Join Our Team and Enjoy Amazing Perks and Benefits
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone - Tuition reimbursement program - Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year - There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired - Paid Parental Leave - Medical/Dental/Vision coverage - 401(k) plan - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs
Work from Home (WFH) Requirements
- You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) - arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) - Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) - You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) - You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities and Learning Benefits
- You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions - Career possibilities are limitless with arenaflex - You will have the opportunity to develop your skills and knowledge through paid training and professional development programs
Compensation and Perks
- Pay Transparency: Our Customer Service Representatives- Sales (Hybrid) earn $23.45 an hour + uncapped commissions for sales goals - Individual starting salary within this range may depend on geography, experience, expertise, and education/training - Milestone bonus of $1,000
Why Join arenaflex?
- We're a global leader in communications and technology - We're innovators and pioneers in making connections - We help bring families, communities, and businesses together with the products and services they need to thrive every day - We offer a dynamic and supportive work environment - We provide opportunities for career growth and development - We offer a comprehensive benefits package, including employee discounts, tuition reimbursement, paid time off, and more
How to Apply
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team in Mesa, Arizona. Don't miss this opportunity to jumpstart your sales career and be a part of a global leader in communications and technology. Apply Job! Apply for this job