Experienced Bilingual Customer Service Representative – Spanish Language Support

At arenaflex, we're a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our mission is to empower people to "see more and be more" through innovative designs, exceptional quality, and cutting-edge processing methods. With over 180,000 dedicated employees in 150 countries, we're committed to creating a culture that celebrates individuality, creativity, and entrepreneurship. Our Shared Services Team plays a vital role in supporting our business, ensuring that every part of our organization is well-equipped to achieve its targets. As a Customer Service Representative at arenaflex, you'll be part of this dynamic team, providing high-quality multi-channel support and problem resolution to customers in Spanish.

Job Summary:

We're seeking an experienced Bilingual Customer Service Representative to join our team. As a key member of our Shared Services Team, you'll be responsible for providing exceptional customer service, resolving issues, and escalating problems when necessary. If you're fluent in Spanish, have a passion for delivering top-notch customer experiences, and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

* Provide high-quality multi-channel support (telephonic, chat, email, social media, US mail) to customers in Spanish, ensuring that their issues are resolved efficiently and effectively.

• Utilize department tools, resources, business judgment, and expertise to resolve problems and increase customer satisfaction and retention.
• Act as a positive role model, demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.
• Ensure productivity, revenue generation, and quality levels are met to meet and exceed customer and arenaflex expectations.
• Use courteous and professional language, working effectively in a team environment to create a win-win resolution to problems.
• Escalate unresolved customer problems to ensure timely resolution and maintain customer satisfaction.

Essential Qualifications:

* High School or equivalent

• 1+ year(s) experience in a customer service environment
• Fluency in Spanish (written and spoken)
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Customer service orientation
• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
• Strong English and Spanish comprehension and a good command of grammar

Preferred Qualifications:

* Associate degree or higher

• Previous experience in a telephonic or personal customer contact position
• arenaflex Retail store/field experience

What We Offer:

* Competitive pay, determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements

• A bonus and/or commission plan, which complements a first-class total rewards package
• Benefits, including health care, retirement savings, paid time off/vacation, and various employee discounts
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that celebrates individuality and creativity

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities.

Accommodations:

If you require reasonable accommodations in the application and hiring process, please contact our HR department at 844-303-0229 or email [email protected]. We're committed to providing a fair and accessible hiring process for all candidates.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.

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