Customer Service Representative / Call Center Representative – Community Outreach and Support
Join arenaflex in a dynamic and inclusive work environment where you can make a meaningful impact in the lives of New Yorkers. Are you passionate about delivering exceptional customer service and making a difference in your community? Do you have a strong desire to work in a fast-paced, dynamic environment where no two days are ever the same? If so, we encourage you to apply for the Customer Service Representative / Call Center Representative position at arenaflex's Clerk's Office. As a key member of our team, you will play a vital role in providing support to the community, ensuring that all members of the public have access to justice and understand the adjudication process.
About arenaflex
arenaflex is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, arenaflex adjudicates a wide range of matters filed by nearly every city agency, board, and commission. Our mission is to provide fair, impartial, and efficient dispute resolution services to the public, and we are committed to recruiting and retaining a diverse workforce that reflects the communities we serve.
Job Description
As a Customer Service Representative / Call Center Representative, you will be responsible for interacting with members of the community who find themselves at arenaflex and need information about how to proceed with summonses they have received. Your specific duties will include:
- Serving as the liaison between arenaflex and the community who seek to inquire about summonses, schedule hearings, and/or pay a fine.
- Responding to community inquiries and concerns.
- Ensuring that all members of the community appearing at arenaflex in-person or remotely through telephone or email understand the adjudication process.
- Investigating and attempting to resolve complaints from the public appearing before arenaflex.
- Ensuring that cases are processed in a timely manner to minimize wait time for the public.
- Review, confirm, and ensure accurate information is provided to members of the community who have been issued summonses, so they understand what they need to do.
- Assist in all aspects of processing cases efficiently when members of the public appear for hearings, so the public has timely access to justice.
Hybrid Office / Remote Work Schedule Available
After an initial training period, you will have the opportunity to work in a hybrid office / remote schedule, allowing you to balance your work and personal life while still being an integral part of our team.
Minimum Qualifications
To be considered for this position, you must meet one of the following qualification requirements: 1. High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.
Preferred Skills
While not required, the following skills are highly desirable:
- Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel
- Office experience as well as demonstrable background dealing with members of the public
- Excellent oral and written communication skills
- History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably
Public Service Loan Forgiveness
As a prospective employee of arenaflex, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
What We Offer
* Competitive salary range: $43,143.00 – $49,615.00
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Hybrid office / remote work schedule available after initial training period
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, advancement, and professional development.
Contact Us
If you have any questions or would like more information about this position, please do not hesitate to contact us at [insert contact email or phone number]. We look forward to hearing from you!
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