Experienced Customer Service Representative - Home Maintenance and Repair Support
At arenaflex, we're redefining the way homeowners maintain and repair their most valuable asset – their home. As a leading provider of comprehensive home service plans, we bring over 50 years of experience in protecting our members' homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. Our cutting-edge, one-stop app for home repair and maintenance empowers homeowners by connecting them in real-time through video chat with pre-qualified experts to diagnose and solve their problems. We're seeking an experienced Customer Service Representative to join our team and provide exceptional support to our customers and business partners.
About arenaflex
arenaflex is a forward-thinking company that's revolutionizing the home maintenance and repair industry. Our mission is to provide our members with comprehensive options to protect their homes from costly and unexpected breakdowns. With over 50 years of experience, we've established ourselves as a category leader in home service plans, with approximately two million members. Our extensive network of pre-qualified professional contractors ensures that our members receive the best possible service experience.
Responsibilities
As a Customer Service Representative, you will be the face of arenaflex, representing our business unit to customers and business partners. You will be responsible for providing exceptional service to our customers, contractors, and business partners through inbound and outbound telephone calls, written correspondence, and electronic communication. Your primary goal will be to ensure that every customer has the best possible service experience.
Key Responsibilities:
* Assist customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all policies, procedures, and contract coverage.
- Explain and uphold contract coverage to customers and/or contractors.
- Follow up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
- Maintain current knowledge of all policies, procedures, programs, and complete required continuing education courses.
- May assume other duties as assigned.
Qualifications
* High school diploma or general education degree (GED) required.
- 1+ year of experience in customer service, preferably in a home maintenance or repair industry.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong computer literacy and multi-tasking skills.
Preferred Qualifications
* Customer service experience and/or training.
- Experience working with video conferencing software.
- Knowledge of home maintenance and repair industry.
Essential Functions
* Ability to be on video call as required during working hours.
- Strong attention to detail and ability to maintain confidentiality.
- Ability to work independently and as part of a team.
Compensation and Benefits
* Competitive hourly rate of $15 to $17 per hour, depending on skills, qualifications, responsibilities, experience, and location.
- Eligibility for additional rewards and incentives, including bonuses and profit-sharing opportunities.
- Comprehensive benefits package, including:
+ Health, wellbeing, and financial components, including insurance for medical/pharmacy, dental, vision, life, and disability. + Weight loss and smoking cessation programs. + Matching 401(k) and ability to participate in our employee stock purchase plan. + Flexible work arrangements, including remote work options.
Why Join arenaflex?
* Opportunity to work with a forward-thinking company that's revolutionizing the home maintenance and repair industry.
- Competitive compensation and benefits package.
- Opportunity to work with a diverse team of professionals who are passionate about providing exceptional service to our customers.
- Flexible work arrangements, including remote work options.
- Professional development opportunities, including training and continuing education courses.
How to Apply
If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Apply Now
Apply Job! Apply for this job