Part-time Customer Support Representative - Chat Specialist at arenaflex
Join the arenaflex Team and Revolutionize Customer Experience in the Automotive Industry!
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a Part-time Customer Support Representative - Chat Specialist to join our dynamic team and help our automotive dealer clients generate revenue through exceptional online customer service.
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships to succeed in a rapidly changing market by delivering cutting-edge technology and exceptional customer service. We're a relaxed, yet professional and fun environment where our team members are encouraged to grow, learn, and thrive.
Responsibilities
As a Part-time Customer Support Representative - Chat Specialist, you will be the face of arenaflex in our online chat platform, engaging with customers and providing them with accurate information about our products and services. Your goal will be to turn conversations into leads that help our clients generate revenue. Your key responsibilities will include:
- Managing a wide variety of customer inquiries via online chat
- Providing accurate information about the products and services via online chat
- Narrowing down on appointment information to schedule appointments
- Capturing customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
Qualifications
To succeed in this role, you will need:
- Previous experience in retail customer service or the automotive industry (preferred but not necessary)
- Intermediate internet and window-based computer skills
- Strong ability to multitask (gaming experience is a plus!)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Must be able to work 4-hour time blocks daily
- Able to attend 5 weeks of training Monday - Friday from 4PM - 8PM
- Flexible scheduling after completion of training
- Must be able to work a minimum of 16+ hours per week
- Must be able to type at least 35 WPM, 40 and above is preferred
- Positive and professional demeanor
Benefits
As an arenaflex team member, you'll enjoy a range of benefits, including:
- Great training programs to help you grow and develop your skills
- Facility amenities, such as an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues after work
- Volunteering initiatives through our Associate Foundation
- A non-smoking environment that promotes a healthy lifestyle
- Equal opportunities for advancement and career growth
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer service and empowering our team members to succeed. We offer a dynamic and supportive work environment where you'll have the opportunity to grow, learn, and thrive. If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we want to hear from you!
How to Apply
If you're ready to join the arenaflex team and revolutionize customer experience in the automotive industry, click the link below to apply: Apply Now! Don't miss out on this exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. Apply today and take the first step towards a rewarding career at arenaflex! Apply for this job