Experienced Customer Service Representative – Remote Van Conversion Support

Join the campervan revolution at arenaflex, a leading provider of van conversion products and information. As a Customer Service Representative, you'll play a vital role in ensuring exceptional service standards and sustaining high customer satisfaction. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are excited to grow with our company, we want to hear from you!

About arenaflex

arenaflex is a rapidly growing business that's passionate about helping outdoorsy families and van lifers build their campervan dreams. We sell a wide range of van conversion products, from van windows and RV power systems to roof racks and suspension packages. Our customers get to enjoy the freedom of the great outdoors, and we're proud to be a part of their adventures.

Our Company Culture

Our company culture is built around the outdoor adventure spirit, and we're committed to creating a fun-loving, can-do, and talented team that's dedicated to helping our customers' outdoor adventures come alive. As a Customer Service Representative, you'll be part of a small, remote team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life. You'll have the opportunity to learn about campervans, gain resources for starting your own van projects, and vicariously enjoy our customers' travels and see photos of their finished vans in remote places.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Handling a high volume of customer interactions via phone, chat, text, and email
• Providing product and ordering support to customers, answering their questions, and facilitating orders and returns
• Managing complaints, providing timely solutions, and following up to complete resolution
• Resolving challenging customer issues with empathy and attention to detail
• Interacting with back-end teams to coordinate ordering, shipping, ETAs, and returns
• Advocating for changes that improve the customer experience
• Completing assigned projects and training as needed
• Handling additional responsibilities to help operations run smoothly
• Following procedures, guidelines, and policies

Essential Qualifications

To be successful in this role, you'll need:

• 2+ years of proven customer support experience
• A track record of transforming angry customers into dedicated clients
• Highly motivated and energetic with a solution-oriented mindset
• Outstanding written and oral communications skills
• Team-focused, cooperative, friendly attitude
• Exceptional organizational skills
• Analytical and detail-oriented
• Proficient in MS Office

Preferred Qualifications

While not required, the following qualifications would be a bonus:

• Campervan experience
• Experience working in an e-commerce call center
• Experience working with remote systems and practices
• Experience with electrical, plumbing, window installations, woodworking, and other RV or home repairs and remodeling
• Shopify, Office365, Google Business Suite, Zoom experience
• Degree in business, supply chain, writing, communications, or related field

What's In It for You?

As a Customer Service Representative at arenaflex, you'll enjoy:

• Competitive pay and benefits
• Work from home with a small team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life
• Learn all about campervans and gain resources for starting your own van projects
• Make a difference as an early team member, with real impact on our business now and for the long term
• Talented, motivated team members expand into other job responsibilities and titles, get paid training opportunities, and make real impacts in the company direction since the leadership truly listens to team members' ideas and suggestions

Work Environment and Company Culture

As a remote team, we value flexibility and autonomy. You'll need a quiet workspace with a secure updated computer and strong reliable internet. You'll work during customer support hours of Monday through Friday, 9am-5pm Mountain Time. Our company culture is built around the outdoor adventure spirit, and we're committed to creating a fun-loving, can-do, and talented team that's dedicated to helping our customers' outdoor adventures come alive.

How to Apply

If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are excited to grow with our company, we want to hear from you! Click the Apply Now button or upload your resume on our job posting site and tell us:

• Where you are located
• How you heard about the position
• What you would love about this job
• Your interest in or experience with campervans if any
• One of your favorite customer service experiences
• What your home office setup is like

We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job