Experienced Medical Insurance Customer Service Advisor – Remote Opportunity with arenaflex

At arenaflex, we're committed to Advancing Quality and Improving Lives through our innovative approach to healthcare. As a leading provider of Targeted Drug Delivery (TDD) and Infusion Care, we're dedicated to delivering exceptional patient experiences through our quality products and services. We're seeking an experienced Medical Insurance Customer Service Advisor to join our team and contribute to our mission.

About arenaflex

arenaflex is a dynamic and diverse organization that values Innovation, Stewardship, and Unity. Our culture is built on a foundation of teamwork, and we're committed to matching our employees with positions that best utilize their natural traits and skillsets. We're passionate about providing a positive and supportive work environment that fosters growth and development.

Job Summary

As a Medical Insurance Customer Service Advisor, you'll play a critical role in ensuring that our patients receive exceptional service and support. You'll be responsible for communicating with new patients regarding the billing process, proactively reaching out to patients with billing policy changes, and administering the Financial Assistance Program (FAP). You'll also respond to inbound patient billing calls and provide timely resolutions to customer issues.

Responsibilities

* Communicate with all new patients relative to the billing procedure

• Proactively reach out to patients with billing policy changes
• Address patient concerns within the duration of the initial call or escalate to a manager if necessary
• Conduct follow-up phone calls to patients as needed; recognize and resolve customer issues in a timely manner and escalate to leadership as necessary
• Serve as an initial and consistent point of contact for patients regarding financial assistance program regarding statements, insurance changes, and charges
• Manage, update, and communicate all aspects of the FAP to the appropriate department
• Communicate and obtain any requested patient information changes for database maintenance/updates
• Input data into the company computer platform to keep each customer record updated
• Share knowledge gained with other staff members and work as a team
• Interact with others in a positive, respectful, and considerate manner
• Recognize patients' rights and responsibilities and support them in the performance of job duties, respect patients' rights to privacy and confidentiality
• Perform other job-related duties as assigned

Qualifications

* Answer telephone promptly and in a polite and professional manner

• Strong customer service acumen
• Effective verbal and listening communication skills
• Ability to make decisions, solve problems, and work independently
• Demonstrate attention to detail and accuracy
• Basic computer proficiency
• Ability to quickly learn the use of Lynx and CPR+
• Knowledge in the use of Microsoft applications

Preferred Qualifications

* Previous experience in a customer service call center or equivalent combination of education and experience

• Collections, verification, and/or analysis experience
• Some college preferred

What We Offer

* 100% remote work model

• Competitive salary and benefits package
• Opportunities for growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and education
• Comprehensive benefits package, including health, vision, and dental insurance, long-term disability insurance, life insurance, and a 401K plan with a generous employer match

How to Apply

To apply for this exciting opportunity, please complete the required Culture Index Candidate Assessment. This assessment will help us understand your natural traits and skillsets and determine whether you're a good fit for our team.

Culture Index Candidate Assessment

Why does arenaflex utilize the Culture Index Assessment? We recognize how important our employees are to the success of our company. Our company continues to thrive due to a culture of teamwork and our ability to match potential hires with positions that best utilize their natural traits and skillsets. arenaflex utilizes the Culture Index Candidate Assessment surveys to help us select the best match for our positions. How can I complete the assessment? Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.

About arenaflex

arenaflex is a leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. Our services, combined with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes. We offer a wonderful work culture, looking for an impact player who is positive, earnest, and hardworking. For more information on our company, please visit our website at www.arenaflexcaregroup.com.

Join our team and make a difference in the lives of our patients!

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