Experienced Customer Service Associate – Remote Opportunity with arenaflex

At arenaflex, we're a dynamic and innovative company that's revolutionizing the way people experience customer service. With over 14,000 brand name authentic fragrances, we've become a trusted name in the industry, and we're looking for talented individuals to join our team. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a three-time award winner of the Inc5000 fastest growing companies in the USA, and we're proud of our commitment to excellence. Founded in 2001, we've grown into a global company with a reputation for providing top-notch customer service. Our team is dedicated to helping customers find their perfect fragrance, and we're looking for like-minded individuals to join our crew.

Customer Service Associate Role

As a Customer Service Associate at arenaflex, you'll be the first human touchpoint for our customers, and you'll play a critical role in delivering exceptional experiences. You'll be responsible for answering phone calls, emails, and chat messages promptly, accurately, and courteously. You'll also track orders, recognize and respond to cross-sell opportunities, and resolve customer service problems promptly and accurately.

Key Responsibilities:

* Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.

• Track orders promptly and accurately.
• Recognize and respond to cross-sell opportunities presented in order calls or email requests.
• Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
• Assist with order verification, damaged/lost package claims and reshipments.

Qualifications and Requirements:

* Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset.

• Must be willing to work 7:00am to 4:00pm Eastern Standard Time.
• Must have at least 6 months experience working remote.
• Must have at least two years' experience working in a customer service position providing support through email, calls, chat, and social media.
• Must have 1 year experience working with Zendesk or a customer service ticketing system.
• Must have strong computer skills and strong data-entry/keyboard skills.
• Must have experience working with metrics such as handle time, quality assurance, and more.
• Must be willing to work overtime hours and weekend during holiday seasons.
• Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
• Ability to manage and resolve conflict quickly and professionally.
• Must be highly organized, with excellent attention to details.
• High school degree, GED, or equivalent work experience.
• Must have a customer-first mindset, which is measured through customer experience feedback.

What We Offer:

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative company.
• Collaborative and supportive team environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance.

Assessment Test:

To be considered for this position, you'll need to complete our assessment test. The test takes 20-30 minutes on average from start to finish and will help us understand your skills and experience. Please complete the assessment test as part of the application process. Apply Job!

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. If you're a customer service professional who thrives in a fast-paced environment and is passionate about delivering outstanding results, we want to hear from you! Join our team and be part of a dynamic and innovative company that's revolutionizing the way people experience customer service.

Work Environment and Company Culture:

arenaflex is a fast-paced and dynamic company that's always looking for ways to innovate and improve. Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, diverse, and respectful. If you're a team player who thrives in a fast-paced environment, we want to hear from you!

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

Conclusion:

If you're a customer service professional who's passionate about delivering exceptional experiences and thrives in a fast-paced environment, we want to hear from you! Join our team at arenaflex and be part of a dynamic and innovative company that's revolutionizing the way people experience customer service. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job