Experienced Customer Service Advocate I (Bilingual) – Remote Opportunity at arenaflex
Join arenaflex, a leading diversified national organization, and become a part of a team that serves over 28 million members. As a Customer Service Advocate I, you will have the opportunity to make a meaningful impact in the lives of our members and providers, while enjoying a fresh perspective on workplace flexibility and a comprehensive benefits package.
About arenaflex
arenaflex is a national organization that is dedicated to providing high-quality healthcare services to our members. With a diverse range of programs and services, we strive to make a positive impact in the lives of our members and the communities we serve. Our team is passionate about delivering exceptional customer service, and we are committed to creating a workplace culture that values diversity, equity, and inclusion.
Job Summary
As a Customer Service Advocate I, you will serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers. You will leverage a variety of communication channels to provide timely, accurate, and personalized support on routine complaints. This is a remote role, and you can reside anywhere in the United States.
Key Responsibilities
* Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner
- Mitigates and prevents complaints from being escalated to resolve in initial contact
- Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
- Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
- Maintains performance and quality standards based on established contact center metrics
- Provides customer service in a high-paced contact center environment over the phone, via live chats, and emails
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
- Performs other duties as assigned
- Complies with all policies and standards
Essential Qualifications
* High School diploma or GED
- Entry-level position typically requiring little or no previous experience
- Experience interacting and multitasking using multiple systems and programs simultaneously preferred
- Fluency in Korean, Vietnamese, or Mandarin required
Preferred Qualifications
* Previous experience in a customer service or contact center environment
- Knowledge of healthcare services and regulations
- Experience working with CRM applications
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in multiple communication channels, including phone, live chat, and email
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
- Opportunities for career growth and advancement within the organization
- Access to ongoing training and development programs to enhance your skills and knowledge
- Collaborative and supportive work environment that encourages learning and growth
Work Environment and Company Culture
* arenaflex is a remote-friendly organization, and this role can be performed from anywhere in the United States
- Flexible work arrangements, including hybrid and flexible schedules
- Collaborative and supportive work environment that values diversity, equity, and inclusion
- Opportunities for professional growth and development
- Comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work
Compensation and Benefits
* Pay range: $16.01 - $22.98 per hour
- Comprehensive benefits package, including:
+ Competitive pay + Health insurance + 401K and stock purchase plans + Tuition reimbursement + Paid time off plus holidays + Flexible approach to work
- Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law
- Total compensation may also include additional forms of incentives
Equal Opportunity Employer
arenaflex is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified Applicants with Arrest or Conviction Records
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job